Went to go visit my brother during visiting hours 2 to 5. Got there 430 they would not let me see him. Why because they were distributing dinner. What does dinner have to do with visiting a loved one.... more Now i cant see him til thursday. Wow.
I just had my baby 7/19/2017
My water broke so I went through the emergency side, when I got in there they immediately started to get my information,put me on a bed & took me up stairs.I constantly... more told them I did not want an epidural all though they KEPT insisting I get one.I got in my room around 9am & my contractions were already 4 minutes apart when I arrived & when they first checked my cervix (before giving me any medication I was 4/5cm dilated) I wasn't in too much pain at that time. Around 2 hours later they gave me "pain medication".They wouldn't tell me what it was but I think it slowed down my labor because they gave it to me atleast 3 times I remember & one time was when I 8cm dilated which really slowed my labor after I had my baby I was moved to another room the one was clean but they kept changing the temperature from cold to hot/hot to cold,which gave me a fever & gave me headaches & when I asked for a Tylenol for the headache it took nurse isadore almost 2 hours to bring it by that time I couldn't open my eyes which were very sensitive to light & couldn't hold my baby because I had gotten weak I had to stay from the 19th to the 22nd & during that time they came and "cleaned" it maybe twice and by clean I mean changed the sheets & put one face towel & one dry towel. They didn't dump the garbage which was extremely full , they didn't take the food trays unless we hassled them about it. Also I complained about there being a bug crawling in my bed while I was holding my new born child & was supposed to be moved to another room which NEVER HAPPENED.
This hospital leaves much to be desired. I have maybe visited a handful of hospitals so I didn't have a lot to compare it to, but after visiting a relative in another hospital and seeing how absolutely... more different the service is, there's no way around this one. I don't know if they're underfunded, overworked, or a little of both, but changes need to be made.
Here are the most disappointing parts of my observations of a family member being there:
1) He was given a shot ON HIS BIRTHDAY to make him completely incoherent, delusional, and reaching for imaginary objects because I was told that he kept trying to get out of bed. Because he was a fall risk, they felt this was the best decision to keep him still. However, the "babysitter" (as one doctor disrespectfully referred to the residents who watch over patients 24/7) was there that night and the next morning. Why not just make sure the worker makes sure he doesn't get out of bed? What's the purpose of having them in there 24/7 if you're going to force patients to take drugs to make them forget who, what, why, and where they are for over five hours? (I was there from 11 a.m. to 4 p.m., and he never went back to normal.)
2) He was moved to at least three rooms within a three-day period, and no one could tell me why. Eventually they blamed it on air conditioning. That would've been fine, but he was totally uncomfortable and ended up with a cold because the air conditioner next to him was blasting cold air while he was wearing a thin robe.
3) The social worker flat-out lied about a facility being for long-term care. Less than a few minutes after he was transferred to the facility, the company was noticeably irritated that "once again" Jackson Park Hospital told patients that it was a long-term facility instead of a short-term facility. When contacting that same social worker, she stuck to her story. Meanwhile the insurance company refused to pay for the short-term disability location. Then another social worker came back from vacation, lied and said she talked to me (she never had my phone number), and refused to return calls when I called her out on it. Apparently there is a long-standing debate between the social workers pushing patients to short-term facilities and saying they're long-term care facilities to get patients out the door.
4) I asked for a nurse to find out about #1 and she showed up at least two hours later and only wanted to yell from the door instead of having what was definitely a private conversation by walking over to where I sat on the other side of the room.
5) For whatever bizarre reason, if the patient doesn't want the food, they'll still leave it there. And then the workers (in tan) will point out that the meat is cold and they can't serve it, which leads me back to my original question: Why is it still here if it's cold now?
6) One of the beds that the family member was moved to did not work at all. But instead of them testing it before moving him in there, they just let him lay there until another family member brought it up. Then the roommate had to be put out in the hallway before they switched beds. But that still makes me wonder how often they test the equipment before just putting anybody in it. (And I have a feeling all they did was move that nonworking bed to another room in hopes that someone else wouldn't notice.)
On the upside:
1) I cannot remember the names of the people who wear tan outfits (they're not nurses), but I met three of them who were incredibly nice: one was a light-skinned African-American woman; the other two had thicker accents and were brown-skinned women who I'm pretty sure were from the islands (Jamaican?).
2) The doctor did immediately call to patiently explain what was going on with him and stopped by a second time in person. I genuinely did like this doctor, but it was rubbing me wrong that she constantly kept referring to the family member as "like a baby" and "needs a babysitter." Other than that, she was pretty cool. So I'd give her 4.5 out of 5 stars.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 21.2% (5.2% above the national rate)
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