Had a terrible encounter with an officer Lewis when bringing in my boyfriend for seizures and myself for chest pain on July 11, 2017. My boyfriend had given me permission to be with him (which he never... more had to do before or after this encounter mind you, they can even check the camera), but apparently that officer didn't like the fact that my boyfriend was talking back to the women doing the intake and telling her that I was his girlfriend and I can be with him (I also had all his documentation in my bag which I was trying to give to them and was trying to tell them what happened since my boyfriend just had FOUR SEIZURES, but I guess knowing what is going on with the patient to treat them properly doesn't matter because they just kept telling me to step away, which I did). So Lewis started arguing with my boyfriend. I had already moved away and was asking Lewis to please stop yelling at my boyfriend because he just had FOUR SEIZURES... Lewis said he didn't care, he was wasn't talking to me, and he can go to another hospital. Then once doing my intake, I look over to get his information to report him and he threatens me with "disorderly"... for what? All I did was look over to get his badge information and after he said that he was going to take me in for "disorderly" I asked the woman in front taking my information if I was being "disorderly" and she said nothing. I report this "officer" and receive a letter saying that "... as a healing environment the officer's immediate response was to restore order to the area, deescalate a tense situation, as well as maintain a safe environment. In this respect the officer's response was appropriate." How on this Earth is any of what that officer said and did appropriate? How is telling me that he doesn't care whether or not my boyfriend has another seizure appropriate? How is threatening me with "disorderly" when all I did was ask him to stop yelling at my boyfriend appropriate? How was "officer" Lewis creating a "healing environment... [restoring] order to the area, [deescalating] a tense situation," when he started the entire argument, "as well as [maintaining] a safe environment?" What's the point of having a place to go to to report individuals that clearly do not care about patients who come into that ER department if all they have to do is lie to cover their butts. They should be required to wear video cameras when on duty, for situations like this, so there can be no way for them to cover up what they did. They are already being recorded on cameras overhead so this way there is audio involved with it. My boyfriend even asked if he needed to report the officer as well since he was also being attacked by Lewis and was told he didn't have to, my thorough letter was enough. I honestly think they were just not trying to have 2 complaints on him in one night, even though my boyfriend and I had different interactions with this "officer". I am extremely disappointed and disgusted in the behavior of this so- called "officer" and the trustworthiness of the staff at Stroger. Avoid coming here if at all possible. Clearly if they are in the wrong they will do whatever it takes to cover up what they did. Nobody deserves to have that said about someone they love or be threatened with being arrested for no reason. This is why people have problems with the police, there are some people out there that think they are above the law and can do what they want. These people, like "officer" Lewis, give the true heroes a bad name.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.8% (1.8% above the national rate)
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