My mum was admitted to the hospital post stroke. No detail explanation on the condition, cause, treatment and etc. Doctor is very impatient in answering our queries. Nurses were always busy and irresponsive.... more A simple request could take up to an hour to respond. During a recent check up, the medicine (charged) we received is apparently a sample with mark 'not for sales'.
I do amaze by the efficiency of their finance department. Payment request is always on time and total bill is always up to date.
My elderly father was admitted to Johor Specialist Hospital ("KPJ") in late April 2017 for congestive heart failure and was transferred to Tan Tock Seng Hospital ("TTSH") in Singapore ten days later. This... more review attempts to objectively compare the level of care and service we received at KPJ and TTSH.
Nurses at KPJ could not have cared less - my dad developed open wounds during his stay and the nurses did not bother cleaning his wounds, which led to secondary infections. In addition, the KPJ nurses used basic sterile gauze and adhesive tape to cover his wound which resulted in tearing of his skin each time he had his dressing replaced.
In contrast, nurses at TTSH were patient and hardworking and rendered a high standard of care. My dad was showered everyday with anti-microbial wash lotion despite his loss of mobility (as contrast to bed sponging at KPJ) and TTSH nurses would use Jellonet and Mepilex (non-adhesive dressings) to cover his wounds after the shower. TTSH nurses were also very responsive and help came quickly whenever needed.
Upon dad's admission at KPJ, the family was asked to pay a deposit of RM7,000. The hospital would continuously asking for more money over the next few days (total bill came up to c.RM31,000 for a ten day stay without any surgery). Naturally, I was concerned with the cost escalation and requested for a detailed breakdown of the medical fee. KPJ refused and said they could only provide a detailed, itemised bill at the point of discharge. When I challenged the cashier if they would overcharged, I was plainly told "you just have to assume we will not overcharge you".
On the day of dad's transfer to TTSH, given Maybank's online banking limit, I was unable to pay off the entire bill at one go and had an outstanding bill of RM4,000. KPJ refused to discharge him until we pay off the outstanding bill (does not matter if a life is in danger).
Over at TTSH, the family was provided financial counselling upon dad's admission. For instance, we were told of the expected costs for a foreigner seeking treatment (the total bill, which amounted to S$38,000 for a 41-day stay, came close to what was estimated at admission). While we did pay a S$2,200 deposit upon dad's admission, TTSH did not harass us for more money throughout his 41-day stay. TTSH also provided detailed, itemised billing whenever requested.
I could go on comparing the level of care rendered by KPJ and TTSH but decided to stop here given the length of the review. I hope the review would provide thoughtful insights into the two hospitals and help patients make a better decision. My family's experience has shown that KPJ is just a money-grubbing company which does not give much thought into providing quality medical care. If one can afford private medical care in JB, he/she may be better off seeking medical treatment at TTSH in Singapore.
We went to kpj abdul samad yesterday at 8.30 pm sending my daughter for treatment but unfortunately no staff attending to the emergency counter eventhough we have pressed the call buton many times.We kept... more waiting for the staff to register my daughter admission for 45 minutes but still no body attend to her. Thus we could'nt wait anymore because she badly needed immediate attention to stop her heavy period, so we left the kpj hospital and went to another hospital which was very prompt and provide effecient service. We would'nt recommend kpj abdul hospital emergency to other people anymore.
Rate of readmission after discharge from hospital (hospital-wide)
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