I’m so disappointed with la Palma Hospital, the supervisors (Buffy de Luna and Lilian) and especially with the Doctor Rachelle J. Douglass). The Nurse, Doctor and supervises were very rude and very... more unprofessional. It was long horrible experience. I went to the emergency room on 10-6-2017 because my little daughter had a insect inside her ear, and the moment Dr Rachelle arrived I noticed she was in a hurry and angry. She checked her ear and told me she didn’t see anything but wax and then she left so I took the mediscope and checked my daughters ear again but she came back and shouted at me “What are you doing!” So I said (I want to make sure the insect is gone). After she started to try to take the wax out and my daughter starting screaming in pain. She stopped for a bit and then continued again only this time my daughter started crying. Right then I asked her If I can do it instead and she told me “let me do my job!” and she continued to try to clean my daughters ear. My daughter kept crying so i told her be more carful, and she told me “I know what I’m doing” and grabbed the stick continued to try to clean her ear very roughly. It got the point where it was just to painful that my daughter couldn’t take it anymore and asked her to please stop. However the Dr ignored her and instead grabbed my daughters head with her hand and put the stick inside her ear more harder. So i intervened and told her to stop touching my daughter. After that my daughter was in shock and with a lot pain so I told the Dr. to go to school again and you don’t deserve to be a Doctor. I stated that i was going to another hospital but before my daughter and i could leave the room the Dr got in front of the door and blocked us from leaving. She told me to wait and to let her try again but i refused and shouted at her “if something happens to my daughters ear it is going to be your fault.” Shortly after that i went to the front desk and asked for the full name of the Dr and supervisors. I called the supervisor and she told me she was going to call me on Monday. A few moments later my daughter started to vomit in the car, this only scared me more. I was trying to go to another hospital but my daughter told me “ please don’t take me home I’m scared, take me home please”. Still frightened and traumatized from that experience so decided to take her home instead and give her Motrin for the pain. The next day I asked her how she felt and she told me I have pain still felt a lot of pain in her ear and that she felt like she was on an airplane. I ended up calling called the other supervisor and she tell me “oh I’m sorry, I’m going to call you on Monday ok, if she still have pain take her to the hospital.”
It is now 10-14-2017 and nobody has called me. My daughter no longer feels any pain but she says she still cant hear well. I want the Hospital do something about the incident that happened with my daughter and to take disciplinary action towards the supervisors for ignoring my complaint and refusing to help me resolve this problem. Especially with Dr Rachelle J Douglas for hurting my daughter and leaving her this horrible traumatic experience!
The doctors and nurses were nice, but the front desk people were very rude. The lady at the desk made me fill out a form and wait in the lobby for an hour all while I was struggling to breath with a collapsed... more lung.
Additionally, the hospital's patient account representative assured our family that I can be insured so we won't have to pay the full amount. She told us the applying process would take about a month, but its been nearly 3 months now and I am having still having the same issues. The front desk lady was stubborn and refused to let us see the representative lady. On the third visit, the lady simply shrugged and gave a post-it note with a number for Medi-Cal.
Just look at all the empty parking places and empty beds, people already know this hospital sucks at all level. From adminstration to doctors.
They got my mom to sign something when they fully... more know my mom has limited english.
Now my mom who is over 80 years has to pay back $15,000.00 for spending 2 days in that crappy hospital. They could have transferred her to another hospital and my mom would have payed nothing!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.8% (0.8% above the national rate)
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