Today I am frustrated...... I have gotten excellent care here a few times. I've gotten very poor care too, which forced me to get properly treated at other hospitals. Harbor UCLA saved my life 2011, but... more the bureaucratic hoops that you have to jump through and endure are nearly unbearable. There are Great employees at Harbor UCLA, Yet the unprofessional employees that patients are at times forced to tolerate in order to get good care make people wish they could go anywhere Except Harbor UCLA. I know that the majority of the employees are excellent and doing the best that they can have their jobs, at the same time, if the customers could weigh in on how the remainder are doing their jobs, I'd speculate that at least 10% of that work force would be fired tomorrow. But this is what happens when there are guaranteed government jobs with no job oversite creates a insular attitude where all you have to do is clock in and clock out no matter how good a job you do or how bad a job to do. The public health system (MediCal) is chronically underfunded, but there was apparently enough money to renovate the ER Dept and other sections of the hospital. In the grand scheme of things, being underfunded is not a reason for keeping employees that are just there to punch a time card and be dismissive of patients just because they can. An electric patient satisfaction survey needs to be at every department desk, just like the more effective and efficient hospitals have. I am on my way back to Harbor UCLA for the FOURTH time because the urgent care clinic doctor said she'd make sure I got my prescription this time, but like before, did not put an override on my medication to the insurance company. Having spent 40+ hours at the ER and Urgent Care, I needed the medication yesterday.......
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.8% (0.8% above the national rate)
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