The cost/pricing here is horrible and makes no sense. Billing issues with Avera are also sent to Lakes Regional and I've had issues with both. The SAME exact services are covered when I go to Sioux Falls... more for my medical needs. Not to mention the baseline charges that are not covered by insurance claims put in by Lakes Regional are AT LEAST 3x's the amount as in Sioux Falls. Worth the 1.5 hour drive to Sioux Falls when you are charged $800 for the same service offered in Sioux Falls for $300.
We sat in the waiting room for 2 1/2 hours and left. People were coming in after us and got in sooner. If someone is wanting better service and faster care just drive up the road fifteen minutes to Spencer... more hospital at least they take care of you. What a shame for a small town hospital not to give you prompt service. I wouldn't step foot in that hospital again even if it was serious. Shame on our healthcare services in spirit lake iowa!!!!
I took my mother to the ER Sunday late afternoon early evening I want to thank the nurses and doctor on duty for being extremely patient and helpful very nice staff however the staff that came on at 7pm... more I was very frustrated with they seem very moody and abrasive that was the point I just wanted to get my mom out of there i thought they staff coming on were almost rude I specially like to thank Sheryl I believe was the nurses name who stayed to assist my mother preparing to leave and treated her with dignity and respect unlike the new nurse coming on duty
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.8% (0.2% below the national rate)
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