This review is directed to their billing department. My partner paid and then we get notices about non-payment. But we had already paid! My partner drove a copy of the front and back of the disputed... more cancelled check to the billing office located on Memorial Road. They are claiming that this wasn't done. Then I personally have called and the 'supervisor' says she will follow up and call me back. Instead, they turned my partner to collections and the credit reporting companies. This billing office lies and does not do what should be done. We will never use the Lakeside Women's Hospital again.
I went in as a new patient yesterday. I paid for a babysitter so I wouldn't have 3 little kids in tow. I would not have picked Lakeside, but my former OB (their office is closing before my due date) recommended... more Dr Driver so much that I thought I'd give them a chance. At 30 weeks pregnant, I don't have a lot of time to find a new doctor so when I made my appointment 2 weeks ago, I asked if I could meet Dr Driver. I was told procedure is your first visit is with the NP and then you meet the doctor. So I asked if I could just have Dr Driver step in and say hi at the least. They said, "Sure, that's possible." At my appointment yesterday no one greeted me friendly at the desk. It was just, "DL and insurance. Thanks. Have a seat." That was also when I asked if Dr Driver could just pop in and say "Hello." And they were like, "OH, she is NEVER here on Mondays." All I could think was, "Then why would you schedule me for a Monday when I requested to just meet her?" So I was really frustrated and upset and told the nurse so as we walked back. The nurse was very understanding and very sweet and then I kind of felt bad for complaining about the incompetent front staff. Then in walks Regina, the NP. Immediately by the look on her face I could tell they were like, "oooh this lady is maaad" so I smiled and said, "Did they tell you I was mad?" She halfway said something like, "Hi I'm Regina, sorry about that." Then I said, "I am frustrated, I spent money on a sitter and just wanted to meet Whitney, but the stupid front desk staff messed that up." She immediately puts her pointer finger in the air at me and says, "HOld on, I can't let you continue. First off, It's Dr Driver. And I don't agree with you, our staff isn't stupid." Her tone was SO rude that any patience I had left was gone. She then says, "I'm sorry but they're following protocol." To which I said, "Right, I'm fine with that. I don't mind seeing an NP, but I specifically asked if Whitney could stop in and just say hi so I could see if we are a good fit" At this pitn she has explained she is going to check my blood pressure and we'll go out and pee in a cup, blahblah. She puts the cuff on my arm. "Well, I just want to remind you that you have 0 ties here at Lakeside. You don't have to stay here." And I'm like, "Did she really just tell me to leave the hospital?" I forget what I said but then she reminds me in a very nasty tone, "Well, I've already said I'm sorry 3 times so I'd like to remind you again you don't need to stay here if you're not happy with our staff. You can leave." So that's what I did. I got up and left. She RIPPED the cuff off my arm and followed me out, telling me I can't make an appointment on Wednesday to see Dr Driver up front I have to do it back here. I can't believe she thought I would stay. We interacted for 3 minutes at the very most, and in that time instead of being apologetic that the staff didn't know directions to the hospital (My GPS doesn't work and I turned into one parking lot too soon), they couldn't be halfway nice at the front, and the staff couldn't figure out how to schedule someone to meet the doctor, she told me I was welcome to leave. If you look online, and go to any mom group and ask people what their experience is with Lakeside, it will either be 100% great, or totally awful because it depends on who you get. That's true. The nurse that initially took me to the room was SO nice and actually had me feeling bad I even complained. Then the NP came in and was honestly such a jerk I can't imagine ever going back. I have complained less about a soggy sandwich at Chic Fil A and been treated better. And I'm spending $5 on a meal there, not $10,000 on a delivery. I would recommending doing some research and finding a hospital that has a better review rate than this one. That, and my friends who are nurses do NOT recommend this place. They have story after story. I should have listened to them and not wasted my time here.
Rate of readmission after discharge from hospital (hospital-wide)
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