We are committed to keeping high quality, patient-focused healthcare, close to home. As such, we are proud to provide the areas most advanced medical services in our community. We have the only Level II... more Trauma Center, Level III Neonatal Intensive Care Unit as well as the most experienced Heart Center. We are dedicated to taking care of the smallest and sickest members of our community.
Currently, our comprehensive pediatric services include: pediatric specialty physicians, primary care pediatricians, child-life and music specialists to help reduce anxiety about treatment, pediatric physical, speech and occupational therapies as well as diagnostic testing.
This hospital is knowingly responsible for fraudulently billing their patients. They take advantage of self pay people. We brought our 5 yr old in to their pediatric ER for swollen glands (only because... more his pediatrician and all local ones were closed for a holiday). It ended up being strep which should have been the only thing they tested for first but instead they ran a bunch of unwarranted tests without consulting me first and when I asked what they were running they told me just basic blood work but this was not true. We saw a PA not a physician, and were asked to pay $500 upfront before they would even see him. A few weeks later we received a bill from the lab for $300 (after discount) for all the test and a bill from the "over seeing physician" (whom we never saw) for $1,300 for a level 4 (full emergency and complex case). When we contacted the hospital about the physician's bill they claim they have nothing to do with it and it doesn't matter that they are drastically over billing. Then the hospital is trying to bill us separately for the same physician level 3 (records don't match) and for the lab work (Which we paid separately, directly to the lab) and additional fees for being in the hospital all in all they want an additional $650 (after discount and the $500 that was already paid). We are in dispute with the hospital but no one there apparently handles financial disputes. It is completely illegal and fraudulent to over charge for services, double bill and it's a HIPPA violation for your records to not match and for the actually treating PA not to be on record. This hospital is a disgrace and should be fined for illegally charging paying clients.
I would never recommend this hospital and urge parents to take their children else where.
My brother came to the emergency with a bad tooth ache. Doctor said he had a bad infection and that he would be needing surgery. Since he was going to be admitted, he asked for a private room. We've been... more here 3 days and still nothing. He can't rest since the patient next to him keeps screaming with pain and burping all day and night. Apparently here at this hospital they don't believe in guest services or patient services. Spoke to the head nurse, who I guess is the only person that can help you. Her name is Sally Issac, i explained the situation but still the (I'm sorry we just don't have a private room available) they just don't care for the wellbeing of the patient. Ps: my brother has great insurance.
I unfortunately needed to go to the ER for an allergic reaction to fire ants, and I was so grateful for how wonderful everyone in the hospital treated both me and my husband (who arrived a little later).... more I was taken strait back and saw a doctor within 5 minutes of showing up. She was very kind and answered my many questions patiently and thoroughly, and took my concerns seriously. The nurse was also amazing and helpful (and knowledgeable), and very comforting throughout the experience. When it came time to pay the wonderful lady handling my bill was very friendly and professional, and we loved the option they provide where we were able to pay our bill right then, and with a discount for the same day payment. I felt very safe with the friendly police/security up front. As far as emergency room visits go, this was as good as it gets.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.3% (0.3% above the national rate)
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