ER - We waited an hour before we left. No one paid any attention to us. There were 4 people having chest pain who were also being ignored. We left and 3 people followed us out the door. The girl at the... more reception desk didn't even look up at us when we approached the desk. We went to UT and before I could park the car my husband was in a bed with diagnostics and pain meds ordered. We will go back to UT if ever needed again.
On the other hand we have used the outpatient lab several times. They ladies there have always been upbeat and friendly. Wait time has been minimal. 5 stars
The volunteers at the front desk act like you are bothering them.
This "hospital" and I use this term very loosely has got to be by far the most unprofessional medical establishment I have ever entered. I was raised in East Tennessee and have been there several times.... more Most times have been mostly satisfactory. Not great. Never above and beyond just I didn't die. But this last visit was absolutely the worst experience I've ever had at ANY medical facility. As I entered the waiting area, there was no one there and I was taken back immediately for chest pain. The nurse at the front desk was very nice as was the triage nurse. They got me to a room and began hooking me up to the machines ans got an EKG. They all seemed very attentive. Then the doctor came in and began to ask my medical history. Surgeries..etc.. When I explained to him I had had a heart valve replaced 10 years (almost 11 years) ago, of course he wanted to know why. I told him it was because of poor decisions when i was younger. Meaning i am a recovering addict. That's when everything shifted. Right then I knew what I was in for. The "oh sweetie can we get you anything?" Turned into they were too put out by a "junkie". Ten years clean pr not. The doctor kept asking me "you don't do that anymore do you?" I told the man that if I did, I would be dead. It has been 10 YEARS. The nurse's attitudes all changed. They removed needles from the room as if i were going to steal them to try and get high. Even just asking to go to the restroom seemed to put them out. I have never been so humiliated in all my life. It is one thing had I'd been in active addiction. But a completely different story to be treated so unfairly because i once WAS an addict. I hope no one ever has to go through what i just endured. Needless to say, i got dressed and left and i will never return. And to be quite honest am considering legal action for unethical medical practices and discrimination. I would not take an animal to this hospital.
My mother was in this hospital. She is in her 90's. The head nurse LIED to me. Lousy care. They are more concerned about how pretty this hospital is. They stink!! We will NOT come here. Try Park West,... more UT, or Fort Sanders.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.0% (1% below the national rate)
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