My wife was an employee with Legacy Emmanuel as a nurse for many years. For years she has seen a certain group of specialists who have been nothing short of amazing and provided great care. Recently, we... more were given the runaround for several months about a billing error on legacy's part. We were reassured that they would take care of it. After several weeks went by we begin to call because we had not heard anything, we were promised return calls from a manager named Michelle Richmond but never received them on multiple occasions. This evening she called us and seemed very annoyed and frustrated at us. She raised her voice multiple times and spoke down to us as if we were extremely stupid. It made us feel absolutely awful in an already stressful time. The worst part of the situation is that she said she did not have any answers even after these past six weeks of waiting.
Mental health care is a joke. You're treated like a liar, and if you have anxiety, prepare to have eyes rolled at you or to be given attitude. ER doctors and nurses were great, very kind and caring and... more attentive. Mental Health needs serious work. Dr took away all medications after a 30 min consultation, I was forced to "participate with the others" or made to stay longer for "bad behavior"--it was my first night, i was visibly upset and unstable, and I was snapped at to get out of my assigned room and into the lobby to sit at a table with other patients.
They do not listen to anything you say, to the point where you have to lie about feeling better just to be released ASAP. It felt like a prison, like I was being punished for being suicidal. It made me worse than I was when I went in, except for the day I was discharged; I sure was happier than I had been in a while just to get out of that place.
Have had great experience with my daughter and treatment, however, brought her in for an appointment and went to the cafe and watched at least 40 people walk through sit down and eat and in an hour and... more a half not one person came out to wipe tables down. I watched people continue to sit down at dirty tables repeatedly. This is a hospital where doctor work and touch sick people all day long and then all feed in this common area that is very very unsanitary.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.0% (1% below the national rate)
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