Unable to contact my elderly father of 90 years of age.
Have tried calling A&E but no one answers the phone.
A great deal of anxiety and worry created as I a unable to attend due to a disability.... more
Hobbled into an empty A+E and asked for help. Finally one of the five women sitting at reception answered telling me she 'isn't a receptionist'. After a long pause I ended up saying "all those that are... more receptionists put your hands up!", that got the attention of the of them at least.
The staff at whatever level must remember they are there to serve. It is in the name NHS for goodness sake.
Once past reception the positive attitude of staff increased significantly.