Lack of communication between staff is very noticeable & very bad with patients. Not very clean either. The trash was full since day 1 and was never changed 3 days we were there. Never once offered to... more change sheets or blankets. When a nurse says the doctor is reviewing and adding to notes and will discharge you very soon, we didn’t expect to wait 3 hours. Only to have to reach out for answers. The nurse that came back in was just as confused as we were. She said she had reached out to doctor but had not received an answer. After another hour she comes back to say “the doctor wants to keep an eye on you another night.” We were forgotten about no doubt about it. Probably on purpose (insurance money). My dad has been in and out of hospitals for a very long time. Very disappointed.
If I could give zero stars, I would. I take my elderly neighbor here for her doctors visits. She is on 24/7 oxygen and is easily tired out so I always get her a wheelchair. This is the ONLY hospital I've... more ever been to that does not have wheelchairs accessible for their patients at the front. They also don't provide patients any assistance in getting to their doctor once they enter the building. That is why I need to bring her, because she can't do it on her own. When I asked the front desk for assistance they were rude and unhelpful. I asked if they could maybe call up to the floors to see if any were available and even offered to go get them. The receptionist refused to assist me at all. "We just have to wait." I ended up just walking her to the elevator while she struggled to catch her breath. She had an appointment with Opthamology today at 3:30pm. We arrived at 3:00pm and weren't brought back to a room until after 4:00pm. Its now after 5pm and we STILL have not been seen by the doctor. We were told 3 emergency cases came in and were added to the doctors schedule and it was "out of their control." I'm sorry, but they have a phone. Pick it up and call the patients and offer to reschedule or tell then to come in later. I had to cancel her next appointment because they are taking so long to see us. Don't waste your time or money here!!!!
This is the hospital where I was born. I have been visiting and going in when my grandfather was there all the time! All of the nurses and doctors are so nice. Right when they are needed they answer the... more call. They always greeted us with open arms. All in all it's an amazing hospital!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.5% (1.5% above the national rate)
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