Mad River Community Hospital is a 78-bed, acute care medical facility located at 3800 Janes Rd Arcata, CA, a town of 17,000 in Humboldt County on California's North Coast. Humboldt County's population... more is 131, 000 and 57,000 live in the incorporated areas.
Mad River Community Hospital is proud to offer a choice in healthcare in Humboldt County. We are a locally owned and operated, independent hospital, committed to providing the best care to our patients by combining advanced technology with a deep commitment to our community and the people we care for.
I recently went to the hospital for a foot problem. The nurse saw me and I went to the waiting room to wait as there were sicker people who needed to be seen. What I witnessed then was a collection of... more incredibly entitled, whining people waiting to be seen. The only relief for me was when they were taken in to be seen BEFORE ME! When it was my turn, I was seen and even received the services of a surgeon. At the end of the day I got antibiotics but the only pain relief I needed was relief from the whiny, morons in the waiting room. Of course I’ll return if I ever need medical care again.
5 stitches cost $5,000. I cut my hand at night after the urgent cares in the area had closed and I was worried that waiting until the morning to go to urgent care might cause infection/further damage.... more If I had known it would cost this much I would have risked it. Especially because when I got to Mad River there was only one doctor on staff, so I had to wait for 6 hours to be seen, defeating the purpose.
I've called to ask for a breakdown of my bill twice, one of those times the person I talked in the patient accounts department was completely rude and condescending. It was very clear she did not intend to help me or answer my questions. I went in to ask questions in person and fortunately met with someone much nicer. She told me I could file a complaint form and the hospital would investigate my case. So I filed the form and got a letter back that did not answer my questions or address my concerns, ignoring every specific point I made in my initial inquiry.
Also the hospital's online bill pay site is really really sketchy. The general appearance, the word "donate" in the address, and the lack of terms/conditions gives me no confidence in the site. I am absolutely not going to type my credit card number into it.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.9% (0.1% below the national rate)
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