Awful experience with the Mental Health Inpatient unit. I admitted myself due to PTSD which I have struggled with all my life and severe depression. I was admitted through the ER and had my blood taken... more by a man who WASN'T WEARING GLOVES! After spending the night they moved me over to the psychiatric unit where I was dumped off and passed around to staff and asked the same questions over and over again regarding my trauma...literally I had to tell the same story to at least 8 different people for "paperwork". I asked them if they could reference the initial statement I gave to the crisis worker because having to explain my very personal rape trauma to Techs and other staff who were not involved in my therapy was getting humiliating and exhausting. After yet another retelling of my story I was handed off to another person who told me we had to do a "skin check" where I was to be standing naked in front of a stranger while she looked at my skin. This was NEVER explained to me, rather just sprung on me. As a rape survivor who has been severely traumatized this was obviously anxiety inducing. When I cried about it the tech looked irritated and told me it was "no big deal." You don't say something like that to someone who has had their body violated. It was a HUGE deal and I received no compassion.
After the humiliating "skin check" I was dumped off in my room where I was told to wait for staff so they could give me a tour and explain what would be going on. I sat in my room for over an hour and eventually wandered out into the hallway, giving myself a tour.
On the schedule, there were only 5 groups during the day...most of which were cancelled (as I came to realized during my stay). I received NO therapy. They just dump people off on this unit, throw pills at them, and eventually release them to the world. Here are some things I experienced/observed while I was there.
- A boy with severe Diabetes I wasn't being given the correct amount of insulin provided by his doctor. As a result he was hyper vigilant on his own with his diet making sure he was getting the right amount of carbs.
- A man admitted in a bloody johnny was allowed to wear the bloody hospital clothes for 3 days, including inside the dining area. It would touch people while they were eating since it was so close quarters.
- A couple patients who were discharged had items and clothing stolen from them.
- Patients staying there for more than 3 mo the were STILL not allowed or taken outside for fresh air.
- A patient became aggressive with me and was taunting me by staring me down and making punching motions. She also would walk close behind me pointing while staff watched while saying "looks like she's having a bad day." Never did a thing to curb her behavior or make me feel safe.
- Patients coming in with prescriptions were not given their medication and instead, given different medication without the doctor ever having met with them (this was also true of me).
- Staff not looking you in the eye and treating you as though you were a third class citizen.
- An overall sense that they don't value or care about the mental health of the very people who come there either voluntarily or involuntarily.
I have had to be hospitalized for my PTSD before and have seen the inside of other facilities and this was the absolute WORST. It's the absolute bare minimum of care...if you can even call it that.
There were good and caring members of the staff and my Social Worker, Michael was incredibly kind. But they are in the minority.
Please, if you have a mental health concern, do NOT go here. It was awful and shame on Manchester Hospital for the way they treat folks with mental wellness issues.
I am currently on the phone with my brother waiting to be transported to Hartford hospital because they can't deal with his skull fracture, shoulder fractures, collarbone and ribs being broken. On the... more phone for 45 minutes with him to make sure he is alive! He is an alcoholic, yes! But he is bleeding from his ear.. this is unbelievable..
do not ever trust in this emergency room...
To all of you out there. Do not use Manchester Memorial Hospital. They do not care about their patients. My father was admitted on Monday October 2nd 2017 with a SERIOUS infection in his left caused... more by poor circulation and Venus disease. And if even though the leg looks horrible and he is still on IV antibiotics the hospital wants to transfer him To a rehab facility. Never mind the fact the doctor doesn't want to talk about him even though he has alzimers.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.4% (0.4% above the national rate)
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