I just had a horrifying experience at this ER, where the care is inconsistent and understaffed
I go much more than average because I have some rather complicated health issues. First off, The triage... more process makes no sense to me at all. I understand that I will be triaged then called back by other staff for my second assessment. There they may order tests and do EKGs so that by the time a Dr sees you he or she has your test results already. I understand this is done to expedite care and decrease the amount of time that an ER bed is occupied by each patient. I get that.
However I have, at times, felt a bit like a head of cattle being ushered around then sent back to the waiting room. It feels impersonal and the staff in this area are hurried, unconcerned and not very friendly or professional.
Recently I went in because I was having a terrible medication reaction. My entire body was having tonic-clonic convulsions about every three to five minutes. I was in great pain and needed something to stop the convulsions. I was soaked with sweat and had trouble catching my breath. When I was sent back out to the waiting room I was told there were 3 patients
ahead of me to go to the back, which was already full. I saw these patients that were ahead of me and none of them appeared to be in any acute distress. That’s why I say the triage process makes no sense. From my understanding you take the most acute cases back first. What’s more acute, someone who can sit and play on their phone or someone who is convulsing and unable to walk?
. I felt frightened and helpless, as though I was having a nightmare
The kind of reaction I had was called dystonic and it can sometimes be life threatening. I had the terrible sensation of my throat closing with each convulsion but I was ignored by the triage nurse even though I was begging for help. I finally left and went to another hospital where I was taken straight to the back by their triage nurse.
I’m a pretty tough person but I must say that the whole experience was shockingly traumatizing. It reminded me of an inner city ER instead of that of one of the richest counties in the country. Next time I am that sick and have no choice but to go to MGH I will call an ambulance. Better yet, I will just avoid MGH.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.2% (0.8% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.