There is not even enough words to describe how terrible this "Health System" experience has been. It took them over a year and a half to get me a DESPERATELY NEEDED CPAP. Constantly forgetting paperwork,... more forgetting to make calls, any paperwork transfers I had to babysit then to make sure it wasn't lost (Happened MULTIPLE times). Misdiagnoses, unnecessary tests up the wazoo, and just a horrid time that pushed me to the edge of a lawsuit. Terrible. Horrible. STAY AWAY. Homeopathy is better than this.
This review is in regards to DLP Marquette Physician Practices Billing. The lady I spoke to was rude, and was very short and snippy with me. I was inquiring about a billing mistake, and was told no mistakes... more were made, which there definiteIy was. The office billed the wrong insurance provider. The lady refused to resend any sort of billing to my appropriate insurance, or help me correct any mistakes. I wish I could give 0 stars.
However the doctors and nurses are great and care very much about helping people. I wish I could say the same about the billing office.
UP Health System - Horrible business model. You try to see a family practice MD and they last minute stick you with a trainee. If you try to see a specialist like an Orthopedic Surgeon you wind up getting... more stuck with a PA (Physician Assistant). This happened to me. The follow up is also zero. UPHC and DLP are going far beyond the industry standards to churn dollars out of the patients/health insurers which slows down the process to help/cure a patient with an immediate need. This business model then creates more emergency calls which is additional big bucks for the hospital. Hence the overworked nurses. I will say the nursing staff is great. I had major surgery last year and the support staff were the only one's communicating doing there jobs well.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.5% (1.5% below the national rate)
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