Saturday 5/12/18 our 11 month old daughter came down with an ear infection. By Sunday morning it had spread to both ears so we decided she needed to go in to the ER. We left home at 9:30am and were seen... more at this Emergency Room. By 11am we were back home. The doctor was a bit brief but the nurses were amazing! This hospital has really stepped up their game and we appreciate it. We are also self pay and don’t carry normal insurance. We got a 65% discount off the bill for paying same day and for not having insurance. Thank you!
I don’t do reviews, I’m only doing this to hope these complaints are addressed. We walked up to the checkin at 7:45pn with one other patient waiting in the waiting area. We waited 15 min and watched... more three other patients that checked in after us get taken back. The entire time I saw three different staff look at us from around a corner window to the left of the checkin desk. This made me feel that night staff were both unprofessional and uncaring. Their looks were perceived as gawking, leering and I definitely saw head shakes. A nurse or staff came out looked at us turned to the receptionist and said something, the receptionist then snickered. The staff walked back into the receiving area. I think there were assumptions made about what was happening. I walked to the receptionist and told her we were going to providence, she said “yeah OK”. I had enough & went to Providence, a more caring and professional ER intake staff. It’s 40 minutes away driving the speed limit. We spent 2 minutes checking in at Prov and were taken back immediately.
Read the reviews, this hospital used to be a great hospital that served the community. It would appear the leadership is lacking, the training in compassion and customer service is lacking and professionalism is not necessary. I’ve seen this attitude in other businesses that have no competition and will go elsewhere if at all possible.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.2% (0.8% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.