I would say that after watching some of the nurses and techs on the Orthopedic floor give care to my grandmother who had just had a hip replacement that they could really use classes/training on compassion/empathy,... more or just being kind to the patient and families. The physical therapy department and surgeon were the only people that we had a good experience with. Most of the techs we encountered seemed to be in a rush, wouldn't answer questions, were rough when assisting her out of bed. You would assume that they were very busy but when I stepped into the hall, one that had been very rude to us was now sitting at the desk on her phone. When we called for pain medication and it had been 35 minutes we asked the tech if she happened to know if the nurse got our message and she replied "I don't know, I think she's busy, she's probably in another room." Whereas she could have easily said, hang on I will go find out for you and get you some help. It also took 45 minutes to receive anti nausea medicine after vomiting. I know nurses and staff are busy and if I thought that was the case I wouldn't be writing this review, but I honestly felt with their terrible attitudes that they may need to find a job where they are not directly giving patient care. Patients are there because of surgery, or being sick, etc, the last thing they need are rude caregivers. I would recommend in the future to family and friends if they need to be inpatient at a hospital to please travel further north for their care.
Emergency room staff has been wonderful the two times I have been there. However, we were told the stitches I had received could be removed without charge at the emergency room. We were later charged for... more a separate visit. The billing department at this hospital is deplorable. I also have had the "opportunity" to talk with their HR department. They are rudeness exemplified. They were the final reason I chose to start using Spring Hill Hospital. They have a full service Emergency Room, a kind staff, and none of the incompetence or rudeness of Maury Regoional.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.0% (equal to the the national rate)
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