I switched to see a Dr in Mayo Clinic Health System in Cannon Falls. I primarily thought that it would be great because Mayo Clinic H.S. can see the Mayo Clinic (Rochester) records and vice versa. That... more IS great. But I was completely unprepared for the level of actual kindness I received. The receptionist was so cheerful and genuine. I received a paging device so that I could wander around the waiting area or go downstairs to the tables and food service area. When I was called, the areas of offices are well defined “neighborhoods.” I didn’t feel like a mouse in a maze at all! The scales are inside the offices. The nurse made sure that I was aware of what all of my vitals were. The Dr was amazing and mentioned, in complete sincerity, that he was there to serve and help. The receptionist stopped to chat as we passed her on the way out. The fact that the hospital is attached means that you don’t get a “hospitalist” on your care team but your own family medicine Dr. if you have one there. I am beyond pleased with my experience and do not dread going back (the way that I have with some Drs in the past).
My doctor (Dr. Benson) is awesome!! I followed him from AVMC when he moved here. The staff is very friendly and courteous and they have some state of the art technology. However I do not believe some of... more their systems work very well. They recently changed software and now I have 2 separate accounts. I was not made aware there were "separate accounts" when I set-up my payment plan. Now they have sent the account I was unaware of to collections. I cancelled a pre-op, surgery and surgery due to insurance issues. Two weeks after I had cancelled the surgery the staff called to schedule a post-op appointment. Billing phone calls are not returned and internal communication is sorely broken. My father has gotten better communication at the local VA.
I brought my daughter to urgent care and I am beyond disappointed. They degraded her with judgemental remarks and she was sent home dehydrated and still very painful. Less than 30 minutes of being home,... more I had to call for an ambulance which chose to take her to Rochester where she was diagnosed and treated.
Rate of readmission after discharge from hospital (hospital-wide)
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