My family and I have had the pleasure of being seen and cared for at McLaren over the years, the birth of four children, hernia surgery, back surgery and a brain tumor removed.
I have experience... more nice nurses, crotchety nurses, patient Doctors and bossy Doctors... they are only human. I will always go back to McLaren and I am very sad for anyone that has had a different experience there.
No patient relations.
I am a 66yo with past surguries includeing major back and hip surgery, with my second hip surgery recently and discharged yesterday.
I now understand the low reviews... more and personally believe that a 3 star is high, maybe it's because it was memorial day holiday and and administration just wanted me out before the holiday. I'll explain this later in the review.
The nurse and pct staff at mcclaren Petoskey were either very good to very bad, no in between. Without mentioning names I will leave it at the staff who were helpful a very heartfelt thank you and to the rest not so much, you know who you are.
A little more about me as a patient and past complications I have had and that mcclaren knew about. I have in the past, chronic pain and use opiates to control this pain. Just prior to surgery the chonic pain started in my back, hip and knee and continued to take tramadol which is a low strength painreliever ,compared to what I've used in the past. Prior to my surgery on Wednesday I hadn't BM since Saturday or Sunday. I had the surgery on Wednesday and when I came to I was in more pain I have ever experienced in my life. They gave me a barage of painkiller including fentanyl,morphine and others I have not heard of. The morphine ended up taking care of the pain but the high dosage of opiates were given, have should been.
Now for my stay other than what was mentioned above regarding nurse and pct staff. As mentioned surgery was on Wednesday and a discharge scheduled for Thursday if possible. With the chronic pain in my back, left hip and swollen knee not to mention the surgery I just had the pain was horrible. I had my first therapy and a 15 foot walk was the goal for Wednesday. I got up and could only take a few steps. He said that goal was too much for me today and that tomorrow ( scheduled discharge date) we would have to achieve along with stair climbing since my house I have a total of 14-15 steps. The physical therapy tech recommendation for Thursday was not to be discharged. Within what seemed minutes the case worker was pressureing me against that decision but yet it was my decision. Friday therapy wasn't alot better I was able to make it to the doorway of my room but wasn't able to make it to the steps. Again the therapy tech recommended that I stay since I wasn't reaching my goals to be able to make it up and down stairs safely. This time the social worker AME to see me with the same pressure same lines but my decision. Saturday therapy was the worse because I was unable to recover from the chronic pain which affected both hips, both the right and left side of my back and knee. I could hardly stand and here comes the case worker along with the pressure. She offered a suggestion to go with in house therapy at a well known 5 star located in charlevoix. Once the VA was paying for the surgery, I told the case worker if she could get the VA to commit to pay for the service I would go. She said she felt sure that they would pay but I had my doubts. She returned later and said they wouldn't but got a number for me to talk to a VA rep on Tuesday after the holiday to see about getting in house therapy at either the Saginaw or Detroit VA and that only seemed my choice but when asked if okay I didn't respond and on the checkout form I put a note that I disagreed with the discharge. Mcclaren Petoskey has put me in a very dangerous situation by discharging me knowing I have a history of falling, not taking advise on the part of their own therapist. Should anything happen to me you surly will hear from me. Again I know why your rating is low.
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Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.4% (1.6% below the national rate)
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