My father-in-law was flown in to the ER from our rural hospital after suffering a stroke. From the security officer, admissions clerk, and physician in the ER to the nurses, doctors, radiology, respiratory... more and housekeeping staff on the Neuro ICU floor- we were treated with the utmost professionalism, courtesy and compassion.
I went in to this hospital emergency room at 12:30 am with shooting pains in my back. I won't sugar coat it, I was screaming in pain. I was also from out of town. I drove myself there and explained the... more pain to the young man behind the desk. He took my info and insurance card. 10 minutes later this other young man who was admitting called me in. I'm still screaming with pain on a level 10+ and attempting to describe the pain. He promptly told me i had to sit in a wheelchair and im telling him i can't sit at all. He tells me if I don't sit, i wont be treated. I try to sit thinking he is going to wheel me back to get help. He pushes me into another waiting room to sit "so i won't disturb the other patients with my screaming". As he pushes me, I get another sharp pain and I fall out of the wheelchair and crack my knee. He then tells me to get up off the floor and stop screaming. "You just stop acting like that", he said. He proceeded to tell me that if I was going to stay, my wait would be 2 HOURS!. I decided to get out of there and take my chances at another hospital. I found Doctors Hospital 6 miles away and they got me right in. Turns out I was passing a kidney stone. No wonder!
Do not enter into this hospital. Terrible, terrible empathy and triage.
If they had a negative 5 stars that's what I'd give this hospital worst service ever. The male nurse bent the needle when putting in IV in my arm then showed other nurse which both were laughing like... more my pain was there for their amusement. The one woman doctor did help but not having a urologist on site blew me out the water for getting any real help; which the ambulance driver basically told me the hospital could treat kidney stones; obviously he didn't know what he was talking about.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 18.0% (2% above the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.