I’m crying , I’m so embarrassed. The lady that took my blood pressure and everything when I was seen was so loud and gave me no privacy . She literally told the whole waiting room that I was pregnant... more when I’m just finding out myself and didn’t want people to know . This is really ridiculous and I’m going to pray things get better in this place .
This hospital is a hit and miss. There are sometimes where the staff is friendly and very helpful, but there are other times we have left extremely dissatisfied and disappointed at the lack of compassion... more in the staff. Because of this dissappointment, we will be visiting a different hospital in the future.
In addition to not being able to provide services on an urgent basis (first available appointment was 5 days after the initial call), we used the ultrasound facility because we have BJC Healthcare's insurance,... more which reduces the cost for us greatly. Apparently though, the cost benefit may be outweighed by the poor service provided. The facility was told precisely and clearly to send the result of my ultrasound to my primary care physician (which should always be the procedure automatically anyway, but since the initial order was from an urgent care facility, I made sure to clarify the point), and that it was needed urgently (due to severe symptoms and extremely abnormal test results). Now, almost 8 days later, my primary care physician still has received no results.
If you have urgent needs for high quality care without the ball being dropped and causing significant, health-threatening delays, this is not the right facility for you. I pray that this poor review will motivate avoidance of this provider, ultimately resulting in improvement for potential future patients if they are able to make corrections in time.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.0% (1% above the national rate)
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