It is a run down, filthy, emergency room with rude staff, disrespectful nurses, and an incompetent doctor. I spent eight hours at Memorial emergency room last night. I have never seen anything like... more this place. The bathroom was filthy. Trash on the floor; sinks disgusting with grime and dirt; soap dispensers empty and laying open.... The room where they took my blood was maybe worse than the bathroom. Dirty shelves with junk all over. Floors filthy. It smelled like stale vomit and blood. In the six hours waiting to get a room, I asked two questions to the staff and was pointed at and yelled at. I told the admitting nurse that I fell and hit my head on a 4X6 piece of wood and hit my head, jaw, knee, arm .... I told her I wanted a second opinion on my cat scan. I needed their radiologist to read it and write a report. When I got to the room, I told Dr. Kavanagh the same thing and I told her I needed an evaluation of my injuries. After hours in the room, the nurse gave me my release papers. They stated that I hurt my arm and neck in a car accident. Really??? A car accident? I fell and hit my head. When I corrected them, they turned on me. When I said I wasn't leaving until it was corrected, Dr. Kavanagh changed it to a fall. But, they refused to add head injury on the release form. I had to verbally fight with them about this for at least a half hour because Hannah, the nurse, said she would not change it. Hannah mocked me, laughed at me, threw the release paper at me, degraded me, all because Dr. Kavanagh made a mistake and I insisted it be changed. Then Dr. Kavanagh told me that doctors don't give second opinions on cat scans. Dr. Kavanagh said radiologists only give reports right after the cat scan was taken. Never do they read a cat scan for a second opinion. Really???? I have been a patient of Mayo Clinic for close to twenty years, and they do it for me. Their radiologists at Mayo do it for millions of people every year. These people are incompetent. Run out of this place. Run as fast as you can. You know what they say: what do they call a doctor who graduates last in medical school? A doctor.
Don't walk, run or call an ambulance to get to any hospital but this one. Horrible experience, dirty facility, incompetent staff. Arrived 9/28 at 1345, finally left at 2200 9/28. Went in for a head/shoulder... more injury due to a fall. Most of the day was spent sitting in a dirty waiting room and the few times I talked to the staff I was told nothing and treated like dirt. Dr Cavanaugh put on my discharge paperwork that I was injured in an auto accident even though I told her several times I was injured in a fall. I had to argue with this incompetent bunch to correct the paperwork. FYI I have good insurance that I worked hard for so it wasn't like this was a gratuitous visit. Avoid this hospital at all cost if you can.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.7% (1.3% below the national rate)
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