I waited over 2 hours to see a doctor at urgent care. I understand that their computer system was down so this wasn't necessarily anyone's fault. However, I do not feel I was treated well at all during... more the visit. The doctor simply told me I had to make an appointment with a family doctor or a gynecologist.
Well, I have been trying to get into see a family doctor at this place since the summer. I was supposed to fill out forms, and then they were going to call me back and set up an appointment. But they never called me back after almost two months. When I inquired about why, I discover that they are having trouble obtaining my medical records and they suggested I call my old doctor to help.
They would not make an appointment for me without my medical records, but they never even bothered to tell m there was a problem getting them for TWO MONTHS. Now I'm in a situation where I desperately need a physician and they won't hep me at all. I'm very upset, in pain constantly, and now I feel my only choice will be to go to the freaking ER since this place was so unhelpful.
If you are in immediate danger- it's the place to go... If you have the opportunity and time- IMO-- go to Muskegon or Grand Rapids.
The Nurses and Tech's here are great- but the E.R Doctors see you... more as a Number- and do NOT listen to the patients questions or requests.
Daughter has on-going medical problems-- but can't always get into the doctor and they send us to the E.R...
But as soon as they see she is on Meds for depression- they ignore ANY physical symptoms and tell her it's "her nerves"...
Needed a simple test- at first Doctor refused- after I insisted, he took a sample but NEVER DID THE TEST-- then came back and LIED to us about the results!
We know this because their Lab posted ALL the results on-line...
he did a PREGNANCY TEST without consent instead of the labs she needed!
Week later, our doctor did the test and the results are BAD!
Could have been caught sooner!
Am contacting his Boss.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 13.5% (2.5% below the national rate)
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