Mercy Gilbert is a full-service, acute-care, not-for-profit community hospital with 198 beds, providing exceptional healthcare to the East Valley. We employ more than 1,281 employees, have upwards of 760... more doctors on staff representing all major specialties, and enjoy the services of 330 volunteers.
I took my 11year old into the ER at this hospital because it was the closest to my home. Upon arriving, we were welcomed and my daughter was seen right away. We were escorted to a curtained bed where we... more only had to wait maybe 30 seconds before I believe was a nurse (male) who came in and asked what was going on. Then a doctor, a very nice one in cowboy boots evaluated my daughter with care and understanding. He then prescribed a pain med, ibuprofen and antibiotic for her. He said she had a severe right ear infection. She was in so much pain and had not been able to sleep for days. Our care was fabulous and my ONLY complaint about our whole experience and the reason I'd never take her back there and rated this hospital one star, was a nurse who was not even hers. My daughter being a CHILD was in severe pain!! I had taken my daughter to a near by restroom and she was crying..as soon as I opened the bathroom door, a nurse was standing there telling my daughter to be quiet that there was someone sleeping in the room next door. As soon as we got back to her room, she again was crying in PAIN....asking why that nurse was being so mean to her. While my daughter was crying, the same nurse from the nurses station was shushing her.. I'm sorry, but where is your COMPASSION lady?!?! I really hope you have no children of your own and if you do, you don't show them the same horrible care that you showed my poor baby who was experiencing the worst pain she ever has. I only wished I had gotten that woman's name. When it comes to being a nurse, as I am, you have to have compassion and patience for those you swore to take care of and protect. This woman, is in the wrong career!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.3% (0.7% below the national rate)
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