Mercy Health Partners, Hackley Campus

1700 Clinton Street, Muskegon, MI, United States   |   2317263511   |  
This facility has been reviewed 31 times
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Staff & Capacity
51%
(31 reviews)

"Terrible!! I had face..."

Reviewed 2 months ago
Kimberly Hedum

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10
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1
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3
Terrible
16

This facility has been reviewed 31 times
51%
(31 reviews)
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(reviews: 31)
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Kimberly Hedum

"Terrible!! I had face..."

Reviewed 2 months ago

Terrible!! I had face trauma and the triage was pulling people that were there for a cold. I sat in the waiting room not knowing how many facial bones I broke, bleeding for one hour and 15 mins. Very poor... more

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USA

"The young female RN..."

Reviewed 4 months ago

The young female RN and PA Genevieve Nelson don't know the first thing about pain, treatment, common courtesy,etc....

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Tom Nuyens

"I recent had..."

Reviewed 6 months ago

I recent had a TURP procedure complete which required a two night stay. From the very moment that that checked in to the the time I was discharge the care was over the top. The doctors were were very... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
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How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
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Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Not Available
Aspirin prescribed at discharge
Not Available
Primary PCI Received Within 90 Minutes of Hospital Arrival
Not Available

Preventive Care

Immunization for pneumonia
Rate - 86%
(6% below the national rate)
Immunization for influenza
Rate - 89%
(1% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 99%
(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 0%
(6% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 14.7%
(0.5% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 12.0%
(0.1% above the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 16.8%
(1.5% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 20.5%
(2.5% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 4.2%
(1.2% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.6%
(1.4% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.