Don't ever go to their emergency room - took my son here for a bug bite and they charged him $13,000 for a bag of iv meds sitting in a hallway and a facial cat scan, way, way above fair price for the area.... more Their billing people are some of the rudest I have every dealt with. So much for a religiously affiliated hospital making any difference in fair care. We are still fighting with them 3 months later.
I have been here twice. Once at 2pm and another at 11pm. Both weeknights. Start to finish I was out of there in 3.5 hours for the 2pm visit and just over 2 hours for the 11pm visit. I highly recommend... more going late at night if you can. In the 2pm visit, I was stuck in the waiting room the majority of the time. The 11pm visit, I was able to relax in a private room. I can't say they will do this for you, but when I arrived at 11pm there wasn't anyone else in the waiting room and I was seen immediately. During the other visit, 2/3 of the waiting room was filled with vomiting/bleeding and crying kids and the process was quite hectic.
During busy times they triage you in the middle of the room (quite loudly I must say too) and the process is like a cattle line. Sign in, wait, pain on a scale of 1-10, urine, blood, insurance info, wait, wait, wait. You'll probably get x-rays but you will be booted back to the waiting room and the doctor will likely let you know in the triage area, diagnose you, and send you on your way. You will feel very rushed at the end for having just waited 3.5 hours. This is the time they really should be taking their time with you, but it's really the only part of the process they seem to rush through.
My biggest complaint with this ER are the doctors and their conservative hand in prescribing pain relievers. If you come to an ER and are willing to subject yourself to the 3+ hour wait, pay the copays, and run all the tests you aren't some junky on the street looking for a fix. You are just looking for relief. I understand there is an opiod crisis. That said, Motrin 600 and Norco 5/325 is the standard at this ER for every pain level. If you have a decent doctor who trusts you then you probably have that in your cabinet already. Heck, I have way stronger meds than that, but for my diagnosis I assumed I'd get something for being honest about my pain level of 6.5. I mean sure, most people are going to say 10, but I'll save that for a deep fryer spill burn or something. Anyone with severe kidney stone or migraine pain knows Advil and Vicodin isn't going to touch that kind of pain. Come on doc, you have my full health history, if I can't get a decent pain reliever from the ER then where should I go? Craigslist? 7-11? No wonder people are dying from bad opioids on the street, because doctors are being too stingy when people really need them!
Anyways, the nurses are kind, especially the X-ray people. I still recommend going here. Go at night and don't expect a lot in the way of pain relief. But they will fix your problem if it requires antibiotics.
ICU staff were wonderful - attentive and thorough. However once transitioned to a different floor, you are lucky if they even pay attention or check on you hourly. Once ICU transported to different floor,... more ICU staff had to hunt for nurse to hand off and report. Nurse was interrupted three times and did not have full attention during report. It has been two hours, and.not once checked on. Must have family member or advocate present because they are not paying attention.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.5% (0.5% above the national rate)
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