Absolutely awful. The nurses did not check on my grandpa, did not keep on his medications, the doctors felt none existent, they were unprofessional the entire stay, and it took weeks to get answers. I... more would talk my loved ones anywhere, but here.
I stayed with my mother while she went through hip replacement due to a fall. Thank God I choose to stay and I would recommend that if you have a love one in this hospital don't leave their side. Pain... more meds were late, no consistency or organization of care, I only saw 2 people using hand sanitizer on their hands. I used Google to find out answers to some questions asked. To top things off there was no hot water in the room for 2 days. Please note I think the problem here starts at the top. The nursing staff can only do so much when fighting with administration which we also heard outside our door.
Terrible billing... Was called about a 5 year old bill that was paid and now they say it wasn't. When pressed they could provide no history even on when we were previously contact for collections nor what... more the services were. Paying online is the worst experience ever, there is no confirmation of payment, it is a white screen and text iframe, and there is no online account to track history. Confusing website where I can't even find the services they offer at what facilities. I really miss Mercy Regional!
We now go 2 hours our of town at KU just to avoid Via Christi.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.4% (0.6% below the national rate)
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