My wife and I have been going to Mercy Hospital for about ten years. I have had two surgeries there and two of my main physicians were there. Everything was OK but the last couple of years I have steadily... more seen the service erode. Some office staffs never returned calls and never checked Centura messaging used to contact your health team. Two of our surgeons/specialists have been let go. They were both excellent at what they did, but Centura did not see it that way. Also the pre-op process is either OK or terrible depending upon what staff are conducting the interview and testing. My wife had to find a new doc for her knee replacement three days before surgery. She was not notified and found out by accident. We found better service in Farmington than at Mercy. We also found the hospital in Farmington to be excellent as well. There has been significant remodeling at Mercy and I believe the CEO's are money people, more interested in what they make than what the patient wants.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.8% (1.2% below the national rate)
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