Merrimack Valley Hospital

140 Lincoln Avenue, Haverhill, MA, United States   |   9783742000   |  
This facility has been reviewed 30 times
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Staff & Capacity
48%
(30 reviews)

"I NEVER EVER..."

Reviewed 2 months ago
Jezabel Ruiz

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Excellent
10
Good
0
Average
1
Poor
0
Terrible
19

This facility has been reviewed 30 times
48%
(30 reviews)
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(reviews: 30)
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Jezabel Ruiz

"I NEVER EVER..."

Reviewed 2 months ago

I NEVER EVER EVER go to this hospital always to the only Holy Family I know which is in a Methuen 5 Star ER!!! Nothing close to the trash ER I went to. Not one person put gloves on to touch my son who... more

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0  
Ben Carter

"My sister was admitted..."

Reviewed 3 months ago

My sister was admitted to the ER here last night for a possible allergic reaction. The nurses and doctor were very professional and comforting. Despite other peoples' reviews I thought this was a great... more

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0  
allamerican360

"This place should be..."

Reviewed 5 months ago

This place should be shut down. This hospital is staffed by low class trash that could cost you your life. Don't EVER go here if you really need help. They also discriminate against disabled people on... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Average score: 65%

Nurses communication

Percent of patients who reported that their nurses "Always" communicated well.
73%
Percent of patients who reported that their nurses "Usually" communicated well.
20%
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well.
7%

Doctors communication

Percent of patients who reported that their doctors "Always" communicated well.
76%
Percent of patients who reported that their doctors "Usually" communicated well.
18%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well.
6%

How soon wanted help was received

Percent of patients who reported that they "Always" received help as soon as they wanted.
59%
Percent of patients who reported that they "Usually" received help as soon as they wanted.
29%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted.
12%

Pain control

Percent of patients who reported that their pain was "Always" well controlled.
63%
Percent of patients who reported that their pain was "Usually" well controlled.
25%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled.
12%

Explanation about medicines before use

Percent of patients who reported that staff "Always" explained about medicines before giving it to them.
57%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them.
19%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them.
24%

Room & bathroom cleanliness

Percent of patients who reported that their room and bathroom were "Always" clean.
73%
Percent of patients who reported that their room and bathroom were "Usually" clean.
16%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean.
11%

Area around patients room

Percent of patients who reported that the area around their room was "Always" quiet at night.
46%
Percent of patients who reported that the area around their room was "Usually" quiet at night.
36%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night.
18%

Information about what to do during recovery time

Percent of patients who reported that YES,they were given information about what to do during their recovery at home.
87%
Percent of patients who reported that they were not given information about what to do during their recovery at home.
13%

Rating

Percent of patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
58%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest).
28%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest).
14%

Would the patient recommend the hospital

Percent of patients who reported YES,they would definitely recommend the hospital.
58%
Percent of patients who reported YES,they would probably recommend the hospital.
31%
Percent of patients who reported NO,they would not recommend the hospital.
11%
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 94%
(4% below the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Not Available

Preventive Care

Immunization for pneumonia
Rate - 85%
(7% below the national rate)
Immunization for influenza
Rate - 93%
(3% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 79%
(19% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Not Available
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 13.8%
(1.4% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 12.4%
(0.5% above the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 17.6%
(0.7% below the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 21.9%
(1.1% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 5.1%
(0.3% below the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.3%
(0.7% below the national rate)
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