Have come to admissions/registration three times for a simple X-ray. Of the three visits, only once have I been acknowledged by the ONE person working a three bay admissions desk, with a minimum of five... more other patients waiting in the lobby. I don't know whether it's the staffing policy via administration or just overwhelming census numbers, but I'm seriously considering changing my primary care physician to avoid having to use this facility.
My experience with ARH was excellent with the exception of the ER, I was placed in a room and was there for several hours and was checked on very few times. There was a sign in the room that said that... more someone would check on you every 30 minutes, this was not so, I was lucky to be checked on every hour to an hour and a half. I was admitted and placed in the ICU department and the difference with the ICU and ER was as different as night and day. The hospital was clean and the nursing staff in the ICU was supurb!! They checked on me constantly and took care of my every need. I was also impressed with the techs from all of the other departments too, all were friendly and professional and seemed to genuinely care. The same with the Doctors too, they where very professional, had good bed side manners and helped me to get better in a quick and peaceful fashion. If I had a better experience with the ER, I would have given Middlesboro ARH a 5 star rating instead of a 4 star rating.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 18.4% (2.4% above the national rate)
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