Horrendous service. Husband given wrong distance lens during cateract surgery, waited hours after appointment time to be seen, notes confused with another patients is both a treatment and confidentiality... more risk, and surgeons walking around waiting area in theatre blues and shoes is infection risk.
I'm sure staff do their best with limited resources, but basic organisation and admin skills are essential and achievable but are sadly lacking.
The Eye Surgeon at the above Hospital was top class. In stark contrast A Registrar by the name of Rohit Jolly examined me prior to the operation and claimed that the anaesthia process was by blunt needle... more inserted around the eye many times! The complaints process carried out by this hospital in regard to this vindictive and hostile Doctor was no less then a whitewash!
Rate of readmission after discharge from hospital (hospital-wide)
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