Year Established: 1902
Mount Nittany Medical Center is a general medical and surgical hospital in State College, PA, with 260 beds. Survey data for the latest year available shows that 50,796 patients visited the hospital's... more emergency room. The hospital had a total of 11,882 admissions. Its physicians performed 4,760 inpatient and 6,782 outpatient surgeries.
I spent 2 weeks there this summer as a patient in the behavioral health unit. Most of these one star reviews seem to be people who came to the ER with things that aren't emergencies. I'm reviewing as someone... more who actually had to spend a lot of time there.
First off, the food was fantastic and the kitchen staff who take the orders were very patient and friendly. Keep up the good work!
The nurses were kind, helpful, and understanding. A few were way stricter than others, but it came from a place of caring. They all seemed to be great people!
One major problem I ran into in the BHU was the Internet policy. No Internet use allowed at all. This is understandable in most cases, but it actually ended up hurting me. We were shuffled from doctor to doctor, and some would barely explain anything. They'd try to put me on medications that alter your brain chemistry, but some gave me almost no information other than the general purpose and a list of side effects. I refused medication until I could get a friend to look it up and tell me about it over the phone. This probably ended up making my stay last longer than it needed to be.
They forced me to sleep on a mattress on the floor of an activity room at one point because they needed to keep an eye on me. They shouldn't force patients to do that! They need to find a better way to keep an eye on people at night.
The roommate situation got bad when they put me with a girl who was later deemed unfit to have a roommate. I was back on the floor because of it. For a place that is so expensive, the fact that I had to sleep on the floor multiple times is crazy.
I'd probably give 5 stars if I actually had a bed every night I was there.
Have spend over 10 hour by calling the billing office over 30 times for a bill. The staff in billing office sometimes said the insurance company denied to pay for my bill, with others saying the insurance... more paid it but took the money back. They kept on asking me to pay the bill of $1311 and said could give me a discount. But the insurance told me that they have already processed and paid this bill long long time ago, and my responsibility is just paying the deductible and coinsurance of $312. The lady from Aetna also give me a phone number, telling that if the people from Mount Nittany Medical Center (MNMC) still say the insurance doesn't pay for anything, just give that number and they can help me to explain. But when I told this to the staff in the billing office from MNMC, she simply said this is final, and they cannot call insurance anymore and the only thing to do is asking me to pay for the bill of $1311, because "You don't have insurance coverage", even I told them the policy number on my statement is not the one I provide to them. I am a graduate student from Penn State so I have the insurance provided by PSU.
Finally I got help from one representative from Aetna and she called the bill office. Then the bill office admit the insurance had already paid for the bill long long time ago and they will give me the statement with right amount.
No comments here, just want to share my experience. The take home message is: Please consider that if you have enough time to deal with them before scheduling a doctor visit:)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.7% (0.3% below the national rate)
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