I have been here since approximately 12:00 noon. It is now 4:11. I came here with my daughter because she has recurring UTIs. She has multiple sclerosis and this happens with MS patients. Her vitals were... more taken soon after we arrived and a Physician Assistant came after about an hour and a half. He said he would have a nurse come and take urine from my daughter with a catheter. It's 4:15 and no nurse, no urine taken, nothing. This has to be my worst experience yet here. When we arrived this E.R. was not busy. Now it is and I was told the nurse should be coming. Hasn't happened yet. Now she is due for medication at 5:00 pm. Ridiculous for this to be happening.
I haven't used the actual hospital however I did have a terrible experience with my two-year-old at the sleep disorder center. I dealt with two people a man and a woman the man was very nice very thorough... more and very good with my son. The nurse there by the name of Mariana, was absolutely horrible to my son. He was upset (HES TWO) and had a little tantrum because he was scared and took off one of the probes on his face. Instead of explaining to him the importance of it or trying any other method that normal people do, she came in the room screaming at him telling him that he's a bad boy and then proceeded to tape socks on his hands and put the tape so tight he can barely move them. My son was terrified and had a twitch for about 5 minutes in his eye. He also had trouble sleeping all night woke up screaming was nervous she'd come in and even the next day had trouble sleeping waking up screaming from naps. I have contacted patient relations and the technical director and will proceed to corporate. I was told they deal with children all the time and if that's how they deal with children I would suggest no one ever go there with their child it was a traumatic experience for both of us. If there was Zero Stars I would rather have given it that.
This hospital needs to work on functioning better... I understand an emergency department can be under staffed or overwhelmed with patients but they need to work on prioritizing. After waiting 4 hrs a... more shift change occurs, no one tells us... We then wait an additional 2hrs before meeting a nurse and still havent been seen by a doctor. Being here with my sister with sickle cell, she should not have to wait all this time just for her to be seen. This is unacceptable
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 19.3% (3.3% above the national rate)
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