My mother-in-law was seen there today because she had an allergic reaction to her bp med. She has a history of hypertension..CVA...and TIA among other things. She presented c/o visual disturbances in addition... more to itching amd was extremely anxious. My sister-in-law was concerned about her bp because she has been symptomatic with mildy elevated bp values. She was told that "we have seen patients with higher values and they're ok. When I asked her to have staff check bp manually, (because my mother-in-laws arm is large) she was told that "it wouldn't make a difference because the machines are correct anyway." I understand that in the ER, patients are stabilized and then encouraged to followup with their PCP but as a healthcare professional I find it very unprofessional for a physician to advise a patient to "not be in the ER long because of the cost". As a nurse, I am concerned with the lack of care and compassion displayed for my mother in law during her visit. She is fairly new to the Austin area and her trip to the ER is disheartening to say the least. Hospitals are in the BUSINESS of taking care of people. Customer service and effective communication are essential.
I am writing this review 1 year after being in the ER and getting turned away 3 times saying I just had a bloody nose... The real issue was that I was bleeding from an area in the nasal passage that wasn't... more touchable, But no one would listen to me, ending up with emergency Surgery to fix the hole via The Specials Team, CHEERS to them!! I had thrown up and swallowed so much blood.The point I am trying to make is Listen to the Patients, you're ratings would be better. ** Now, to the Transplant Department I give 5 STARS to, but I am frightened to go back to that ER.
Went to this ER after fainting and experiencing severe abdominal pain, cold sweats and hyperventilating. They drew blood and ran several tests including an EKG. They couldn't find anything wrong with me... more so discharged me within 2 hours of my arrival time with a prescription for anti nausea medication. The bill was $10,200! Thankfully my insurance covered $8K and they let me pay the balance in installments. But then, months later I received a notice from a creditor for a completely different medical provider for over $1K supposedly related to this same ER visit. I had never received this bill before so I called the number on the notice and was told they submitted the bill to my insurance and it was not paid so they reported it to collections without even notifying me and while I was making payments on the ER balance. So this two-hour ER visit cost nearly $12K and did absolutely nothing to help me. Meanwhile, I keep making the monthly payments, but continue receiving written demands for full payment in the mail over and over and over. it's such a waste of money to keep sending me notices when I'm paying as agreed. No wonder it costs so much to visit this ER. Their postage expenses alone are probably astronomical!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.2% (0.8% below the national rate)
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