We went to the ER recently, and initially, the visit was fine. Staff was friendly, and they were fast to get us checked in and get my husband's vitals, but then we ended up waiting more than 2 hours with... more no update. When I went and asked, they told me that they had reached a "standstill" and they couldn't give me a time estimate. The staff were so much ruder than before, and wouldn't listen to any of my concerns about the dark color of his vomit. At that point, we were just beyond frustrated that we left. There were three other people in front of us anyway. When we told them we were leaving because we couldn't wait any longer, they said that it was "busy city wide," and that it wouldn't be faster anywhere else. We left and went to the Abbott ER and got a room right away.
We've been to the ER at North Memorial before, and we didn't get to leave until 7 hours later over an issue that could've been resolved in half that. No wonder it takes them so long to get people into a room. It was absolutely ridiculous, and I won't be going back.
Everytime I've come to the Minnetonka location, I've had exceptional care!!! The doctor's are very knowledge, thorough & compassionate!!! The nurses are very caring & make you comfortable. I can't thank... more you all enough for the awesome experiences I've had here the past 10+ times I've been here!!!
THANK YOU ALL!!!!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 14.8% (1.2% below the national rate)
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