North Ottawa Community Hospital

1309 Sheldon Road, Grand Haven, MI, United States   |   6168423600   |  
This facility has been reviewed 37 times
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Staff & Capacity
59%
(37 reviews)

"The Drs and nurses..."

Reviewed 2 months ago
matthew rosenberger

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Excellent
17
Good
0
Average
0
Poor
4
Terrible
16

This facility has been reviewed 37 times
59%
(37 reviews)
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(reviews: 37)
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matthew rosenberger

"The Drs and nurses..."

Reviewed 2 months ago

The Drs and nurses were awesome. However since their merger the Staff is stretched really thin. My wife has had multiple appointments cancelled within hours hours of her appointment. Today dr had to leave... more

Review details
0  
matthew rosenberger

"The Drs and nurses..."

Reviewed 2 months ago

The Drs and nurses were awesome. However since their merger the Staff is stretched really thin. My wife has had multiple appointments cancelled within hours hours of her appointment. Today dr had to leave... more

Review details
0  
Moscato

"Birthing unit is awful!..."

Reviewed 2 months ago

Birthing unit is awful! My Doctor was the only good part of that place. One of the day shift nurses was so rude. Having a baby is suppose to be a wonderful experience and she ruined it for us. We could... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Not Available
Aspirin prescribed at discharge
Not Available
Primary PCI Received Within 90 Minutes of Hospital Arrival
Not Available

Preventive Care

Immunization for pneumonia
Rate - 98%
(6% above the national rate)
Immunization for influenza
Rate - 100%
(10% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 100%
(2% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 0%
(6% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Not Available
Pneumonia (PN) 30-Day Mortality Rate
Rate - 11.7%
(0.2% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Not Available
Heart failure (HF) 30-Day Readmission Rate
Rate - 22.3%
(0.7% below the national rate)
Rate of readmission after hip/knee surgery
Rate - 5.8%
(0.4% above the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.0%
(1% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.