My mother was in CCU for 18days and the staff " seemed" helpful and attentive. They are not, they do the bare minimum and i was even told the head nurse slaps the patient's behinds. My self and sister... more witness the nurse bathing my mother use the same wash cloth over her entire body including her face. We of course reported her and all they did was not have that nurse be her nurse but she was still on the same floor dealing with other patients. When my mother became more alert fall out of bed and instead of haven her run through test that night it wasn't until the next morning. They were physically rough and mentally degrading. The nurses had conflicting suggestions then the dr. The dr was in and out and you could see him getting antsy to get out the door so god forbid you asked questions. The entire experience was distributing dealing with that hopsital and the staff. I should've listened to the first nurse who said if i were you and this was my mother i would take her to Vanderbilt hospital. But i had no authority over my mother the doctor did. This hospital should not ever deal with more than a check up patients who need more should be taken to Vanderbilt instead. I have two small children and i made sure to drive the hr there for the first wk twice and then once to make sure she had eaten etc it was bad bad bad.
I will never step foot back inside Tennova(gateway) as long as I have Northcrest Medical Center this is the best hospital that acts like a clinic. They get you in and out, if you need an ultrasound they... more bring the equipment to your room.
Go to the Walk-in office or Dr. Rainwaters' office, and you will experience some of the rudest unprofessional ghetto/country folks in Springfield...They verbally abuse patients, talk about people, and... more they dont have your information right in the computer..You can come for a visit 99 times, and your stuff will not be right..The hospital should be renamed "Death Crest" not North Crest.. I dont know why these miserable acting people get these jobs, they already know patients are gonna get on your nerves..So if you dont like that job find something else..Sorry I am going to piss somebody off..just speaking the truth..I wont be going to that Walk-in Clinic nor Dr. Rainwaters' office anymore... There are a handful of really sweet people..Keep up the good work and thank you for really caring..the rest of them need to admit themselves because they are going to have a nervous breakdown trying to find your date of birth or loose control when you call and cancel.... why would anybody want to vist a place that is unwelcoming , unfriendly, and unprofessional???? Half of the nurses or staff dont know me.. It is those bass mouth Bessies that are always trying to talk about the patients...Yall dnt know about anybody..I wish they would fire yall... I really do.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.4% (0.6% below the national rate)
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