The Northern Navajo Medical Center in Shiprock, New Mexico is located in the Four Corners area of the United States where New Mexico, Arizona, Colorado and Utah meet. Northern Navajo Medical Center is... more one of five facilities located within the Shiprock Service Unit. The Shiprock Service Unit is the largest service unit of the Navajo Nation.
I will never forget, nor will I ever be able to thank the staff at this hospital enough for the love and the care they provided my grandmother. They nothing short of outstanding. They even let me sleep... more in my grandma's room at night when ever I wanted to. With me coming in from Texas, they provided for me as much as they could to make my visit with my granda the best it could be. For that, I will forever be grateful.
I've called in for meds refill & left a message with the description of my 2 medication with the RX # and a call back phone # on Friday, Jan 13th at 8pm. Monday, Jan 16th, got here at 12:45 pm to pick... more them up & told me they don't have any refills for me. I was told to wait & I ll get the in less than 45 minutes. I get called & receptionist tells me I don't get my main pills I came for & ended up he ordered the wrong one. Grrr really! It's 2:01 pm, still patiently waiting. OMG!!!
If you are having symptoms of any stroke or heart attack this hospital is incapable of saving their patient's heart muscle or brain. The triage nurse assesses the patient but failed to perform an EKG and... more too late your loved ones are in danger for recovery. They recently released a young healthy male with low potassium and discharged home then died with no IV or oral potassium replacement. How can you discharge a healthy person home with low potassium that can cause heart arrhythmia.
I understand that the ER are inundated with sick patients from ear aches to trauma but please be mindful and respectful of family members that need this community health services. I have approximately 20 yrs ER experience and never had unprofessional telephone experience with the staff like the triage nurse and charge nurse. My loved one received poor patient care and not address the basic symptoms of a stroke...it could of have been treated with minimal residual.
Im not impress with your hospital and patient centered care provided. Treat patients with an utmost respect.
The staff needs to show more compassionate care even if you are a traveler, or burnout, or getting your training as a resident. Patients at this hospital are not animals there are bigger problems out in the real world I know you know what I'm talking about !!!!!
(How does this hospital pass State and JHACO inspections even the Gallup survey.)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.4% (0.6% below the national rate)
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