I love Northridge Hospital, I had my children there 13 years ago , and I just had surgery as an outpatient. The service and care was wonderful. I felt safe, and welcomed. I would definitely go back... more again if I need to. The staff were amazing!
I had hip replacement surgery at this hospital, and the word I used to describe it is "clusterf**k". I waited for approximately 5 hours in the pre-op waiting area. The nurses there were lovely and cheerful,... more but one of them put my IV at the bend of my wrist, so flexing it and using it for support hurt, and the IV site bled constantly. After my surgery, I was in recovery until after 8pm; I was told they were "waiting for a room". Once I got to a room, it was small and cramped; my bed was against a wall, so the bed could only be accessed from 1 side. I hadn't eaten for nearly 24 hours, and when I asked for something to eat, they told me that all there was was vanilla pudding - which was so disgusting I couldn't eat it. The only available drinks were apple and cranberry juice, neither of which I can drink (for various reasons). The water carafes were heavy and awkward jugs that didn't keep water cold. The top of the pitcher wouldn't stay on, and when I tried to pour myself a cup of (room temp) water, I ended up spilling it more than once. The nurses all seemed to be wearing perfume; I thought that was a no-no. One of them wore a fragrance that came close to making me nauseous. I was in a lot of pain and unable to sleep; but when I did manage to doze off, someone would inevitably bustle into the room to poke me with a needle or take my blood pressure and ask me the same questions over and over again. Because of the pain meds, my mouth was extremely dry - and I was unable to eat more than a couple of bites of the breakfast and lunch they brought me. Bland, dry potatoes, dry vegetables, dry quinoa, dry fish - no butter or sauce to help make it easier to eat. They did manage to find me some yogurt and ginger ale, but the table was too high and too far from the bed, so I was mostly unable to reach anything, so I basically gave up. My room was apparently next door to the break room, and was constantly noisy all night, including assorted bangs and thumps. The nurses were reasonably attentive, but always seemed rushed and distracted. I wasn't bathed, nor was the under sheet changed. That sheet was always rucked up underneath me, and because I was only able to lie on my back, ended up being painful. All in all, my stay there was miserable, and not just because of the surgery. There was an additional layer of torment on top of the expected discomfort, which made me even more miserable. When I asked my surgeon why he had chosen this hospital (which is approximately a 30-45 minute drive from my house), he told me that it was the best. Yikes.
Emergency Room had excellent caring staff and fully competent and personable doctors. The entire visit was quicker and also better than I expected. Quite a pleasant visit.
There is however... more a major glitch with the ER Doctors billing service. When speaking with them they stated that they do not communicate with the er hospital. The could not and would not review updated billing information with the er hospital. They had a non caring tough luck attitude. The were just the opposite of the er staff and Dr's. Quite an UN REAL experience in dealing with them!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.4% (0.4% above the national rate)
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