Service there is very bad. I went to the emergency room after a friend begged me to go because I was shaking uncontrollably and had terrible pain in my lower back after being sick for about a week. I thought... more I had the flu, so I didn't want to go, but I finally acquiesced. After the typical three hour wait in their ER, I was sent home after being seen and told that if I got worse or vomited, I should come back.
I got worse and vomited, so I came back. (2nd $100 copay now). Again, I was sent home after ANOTHER three hour wait, despite the fact that I told them when I arrived that I'd been instructed to return due to the vomiting.
Several hours later, while resting uncomfortably at home, they called me and TOLD ME TO COME BACK. Of course, they couldn't tell me the results of the tests over the phone because it wasn't a doctor who called me. While driving there, I vomited twice and was scared I might not be able to get myself there.
ON THIS THIRD VISIT, I AGAIN HAD TO WAIT ANOTHER THREE HOURS, DESPITE MY TELLING THEM THAT THEY HAD CALLED ME AND TOLD ME TO RETURN. (3rd $100 copay!)
They didn't admit me; they put me in a bed in a HALLWAY "for observation". I was there for several hours. I was in severe abdominal pain by this point.
Getting proper meds was a 4 hour struggle. Getting a gown for me did not happen until nearly an hour after I was transferred into a room, and even then my parents had to ask for it.
Getting the room's overly hot temperature turned down was a hassle, "Engineering was called" and it turned out the thermostat was right on the wall by the door.
When the Dr. finally showed up, she immediately copped an attitude and later cut my pain meds in half! Retaliation for the complaints? It would seem so!
The night nurse seemed to have a competence level of somewhere between a candy striper and a Nurses' assistant.
I could go on but you get the general idea. If surgery had been deemed necessary, IT WOULDN'T HAVE HAPPENED THERE! There are other hospitals in the area where my insurance is good and my parents had decided they would transfer me, even if it required signing me out AMA and transporting me themselves.
Turns out that I had severe sepsis with e.coli in my blood. I spent four nights in the hospital there as a result.
If my parents hadn't been there to advocate for me, I wonder what would've happened to me? I did survive...The doctor did keep me alive...but I'll never go back there.
I've been there a few times before and I've always regretted it. Next time, I'll take the time to drive across town to West Hills Hospital instead!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.4% (0.4% above the national rate)
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