Northwest Community Hospital

800 West Central Road, Arlington Heights, IL, United States   |   8476181000   |  
This facility has been reviewed 74 times
Write a review
About
Staff & Capacity
75%
(74 reviews)

"Absolutely terrible finance department...."

Reviewed 3 months ago
metalmagic666 D

Is this not the provider you're looking for?


Excellent
45
Good
4
Average
6
Poor
0
Terrible
19

This facility has been reviewed 74 times
75%
(74 reviews)
Write a review
Average:
(reviews: 74)
Sort
Order by

metalmagic666 D

"Absolutely terrible finance department...."

Reviewed 3 months ago

Absolutely terrible finance department. I called and asked about a bill and dealt with total hood rats who insisted on arguing with me versus trying to help me. Because of this, I've changed hospital... more

Review details
0  
Jan Niemeyer

"Good hospital. Great staff..."

Reviewed 4 months ago

Good hospital. Great staff and attending physicians.
Our two children and five grandchildren were each born at Northwest Community Hospital which has seen us through every kind of life situation... more

Review details
0  
Debra Trude-Suter

"I have been a..."

Reviewed 4 months ago

I have been a patient through the NCH group for many years. I have found that they have made amazing changes over the years, specifically with regards to their customer care. From their labs to their day... more

Review details
0  

No ratings yet

Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 100%
(2% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 100%
(4% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 92%
(equal to the the national rate)
Immunization for influenza
Rate - 85%
(5% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 99%
(1% above the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 8%
(2% above the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 14.7%
(0.5% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 12.8%
(0.9% above the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 21.3%
(3% above the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 23.8%
(0.8% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 6.0%
(0.6% above the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.0%
(1% below the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.