Fantastic place. Everyone we encountered went above and beyond from registration to the Cath lab nurses. The ICU nurses on the 9th floor deserve a 20 score on the 1-10 scale. An amazing group of people.... more
Northwestern staff has been amazing treating my daughter AmberLyn in the ICU. RN Karly and RN Elizabeth were her main nurses. They were compassionate, caring and most of all so knowledgeable about caring... more for my daughter. I cannot express enough the level of peace I had just knowing they were there. Thank you Karly and Elizabeth for making a horrible situation as bearable as it possibly could be. You were my son in laws and my “angels”
I went to the ER and am still shocked from my experience. I came in on the brink of passing out with a cloudy brain, lots of nausea and pain, and alarming symptoms. When trying to explain my complicated... more medical history, the nurse and medical assistant would rudely interrupt me.
After feeling a little better, I received no answers for what happened or no direction on how to move forward, they were just focused on me leaving as soon as possible. I was given a prescription for medicine that cures acid reflux (which wasn't why I was there and made no sense).
I was so frustrated to the point where I broke down and cried because of how severe my symptoms were and how I wasn't being taken seriously. The nurse continued to talk over me rudely and even accused me of just trying to stay overnight.
I don't know if it was because of the fact that I'm a black woman, or that I'm young and I had to check myself in, but neither the doctor, the nurse, nor the medical assistant took my pain seriously. I did not feel welcomed, tolerated, or listened to. They're biggest concern was me leaving. If I come to have a serious medical issue, I will have them know that they failed me.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 18.0% (2% above the national rate)
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