Northwestern Memorial Hospital

251 East Huron Street, Chicago, IL, United States   |   3129262000   |  
This facility has been reviewed 71 times
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Staff & Capacity
62%
(71 reviews)

"Most HORRIBLE experience I..."

Reviewed 2 weeks ago
Sabrina T.

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Excellent
29
Good
8
Average
1
Poor
8
Terrible
25
Follow-up care:
(1)

This facility has been reviewed 71 times
62%
(71 reviews)
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(reviews: 71)
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Sabrina T.

"Most HORRIBLE experience I..."

Reviewed 2 weeks ago

Most HORRIBLE experience I have ever had with a medical facility. I am not usually the one to leave negative reviews unless I think it is important. I arrived at the adult emergency waiting room at 11:30... more

Review details
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Sabrina T.

"Most HORRIBLE experience I..."

Reviewed 2 weeks ago

Most HORRIBLE experience I have ever had with a medical facility. I am not usually the one to leave negative reviews unless I think it is important. I arrived at the adult emergency waiting room at 11:30... more

Review details
0  
Mike Denault

"I was thoroughly impressed..."

Reviewed 4 weeks ago

I was thoroughly impressed with the E.R. here. My girlfriend came in with a severe migraine and dehydration. They started her on fluids and began treatment within a half hour and before she was even registered,... more

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Patient Satisfaction Indicators: Coming soon!

How did the nurses communicate?

Nurses "Always" communicated well
N/A
Nurses "Usually" communicated well
N/A
Nurses "Sometimes" or "Never" communicated well
N/A

How did the doctors communicate?

Doctors "Always" communicated well
N/A
Doctors "Usually" communicated well
N/A
Doctors "Sometimes" or "Never" communicated well
N/A

How soon did you receive help when needed?

I "Always" received help when needed
N/A
I "Usually" received help when needed
N/A
I "Sometimes" or "Never" received help when needed
N/A

How was your pain controlled?

My pain was "Always" well controlled
N/A
My pain was "Usually" well controlled
N/A
My pain was "Sometimes" or "Never" well controlled
N/A

How was the explanation about medicines before use?

Staff "Always" explained about medicine before giving to me
N/A
Staff "Usually" explained about medicine before giving to me
N/A
Stagg "Sometimes" or "Never" explained about medicine before giving to me
N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean
N/A
My room and bathroom were "Usually" clean
N/A
My room and bathroom were "Sometimes" or "Never" clean
N/A

How was the area around your room?

The area around my room was "Always" quiet at night
N/A
The area around my room was "Usually" quiet at night
N/A
The area around my room was "Sometimes" or "Never" quiet at night
N/A

Were you given information about what to do during your recovery time at home

Yes
N/A
No
N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10
N/A
7 or 8
N/A
6 or less
N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital
N/A
Yes I would probably recommend this hospital
N/A
No I would not recommend this hospital
N/A
Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge
Rate - 100%
(2% above the national rate)
Aspirin prescribed at discharge
Rate - 100%
(1% above the national rate)
Primary PCI Received Within 90 Minutes of Hospital Arrival
Rate - 100%
(4% above the national rate)

Preventive Care

Immunization for pneumonia
Rate - 90%
(2% below the national rate)
Immunization for influenza
Rate - 97%
(7% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients
Rate - 97%
(1% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary
Rate - 0%
(6% below the national rate)
Readmissions Complications & Death
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate
Rate - 10.4%
(4.8% below the national rate)
Pneumonia (PN) 30-Day Mortality Rate
Rate - 9.6%
(2.3% below the national rate)
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate
Rate - 18.6%
(0.3% above the national rate)
Heart failure (HF) 30-Day Readmission Rate
Rate - 24.9%
(1.9% above the national rate)
Rate of readmission after hip/knee surgery
Rate - 7.6%
(2.2% above the national rate)
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 18.0%
(2% above the national rate)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.