Was in the ER this morning as a patient and received excellent service from every.single.staff member that assisted. I have spent many hours in an ER( at a hospital in another area) with my mom before... more she passed. This is by fair the best experience ever. They immediately followed protocol for the symptoms I was exhibiting and the doctor took the time to fully explain what I was experiencing and what to expect going forward. I just can't say enough nice things about them. I hesitate to use names here but should I get a Novant survey they will be praised individually for expertise as well as attitude and compassion. Thank you!
One of the worst experiences in my life! I went in last night for bad stomach and back pain! The front staff were friendly. I got there at 9:50 pm and waited for hours to be seen. Once I got into the back... more my nurse was horrible. She was rude and would not listen to me. The Doctor was suppose to give me some Medicine for my pain and nausea which my pain was a 9!! My nurses phone rang while she was suppose to be doing her job she answered the her phone and was talking about non related work issues I told her to go get my Medicine she walked out of the room and I did not see her again until I was discharged at 4:39 am still in pain! The lady who took me for my CT scan was the one who gave me a blanket when she noticed I had chills. My nurse checked on all her white patients as I could see her through the door she made sure they got their Medicine and what they needed but she did not acknowledge I was even there! I feel I was discriminated against by the nurse because I was not white! As of today I am still in pain and plan on going to a Hospital that is not associated with Novant Health care seeing they do not really care about their patients! Do not waste your time going here unless you are White! Find a Cone Health facility stay away from Novant Health care! One of the worst Hospitals yet!!!!!
Was taken to the ER in an ambulance as I suffered a what seemed a bidirectional cluster head ache and blurry vision. According to the EMS they symptoms seemed of enough concern to warrant an emergency... more visit. After sitting in a wheel chair in a wet bathing suit (was swimming at the gym) with the air conditioning on high I got up and walked myself over to the bathroom where I took my wet clothes off and wrapped myself in the blanket given to me by the EMS team. I was dismissed by one doctor as symptoms that did not need urgent care and was sent to the Triage area. I approached a person wearing a white gown and asked to e helped. She, I found out later, was a doctor and responded with, the nurse is busy and will see you when my turn was up. I requested them to release me and remove the catheter in my right arm vein. Very unprofessional customer/patient service. They became irritated because I could not see the paper releasing them of liability and would not sign it without glasses. I walked away and believe me, I will not return there again.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.3% (0.7% below the national rate)
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