Doctors are 5 star, office staff gets a 1. The eye doctors are wonderful, we have worked with two (plus a third was a substitute one day). The doctors are very competent, very able, very talented and I... more would highly recommend them. They really know their stuff, they are thorough and do a wonderful job at answering all your questions. In my experience, the office staff ruins it. They make scheduling mistakes; forget to return calls; put you on hold a lot; you're ignored when you walk in because they are on the phone (all of them while you wait for many minutes); you explain something over the phone and then they transfer you so you can start all over with someone else (ugh). The office staff is friendly, just not very competent.
Rate of readmission after discharge from hospital (hospital-wide)
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