Year Established: 1968
Osceola Regional Medical Center is a Joint Commission accredited 321-bed hospital that builds on a proud tradition of healthcare excellence in Osceola County, Florida. Osceola Regional is conveniently... more and centrally located in Heart of Kissimmee only minutes from Orlando, St. Cloud, Celebration and Poinciana.
I hate to say this but this hospital is run like a circus! My nephew was taken there after a motorcycle accident on labor day his leg was crushed. This was around 6pm we were escorted from the emergency... more department to the surgical waiting room by a female officer in the emergency .10 to 15 minutes later she comes back and tells us my nephew is in surgery but cant get an update but also tells us we are in the wrong waiting room she then takes us to another room. We wait and wait and wait hours pass no updates finally go with my sister we find a nurse she looks him up and tells us we are waiting in the wrong area and that the doctor would never have come all the way to where we are to update. Thankfully she then takes us to the ICU waiting area of course now we are upset. Should any emergencies had occurred we were in the wrong waiting area for hours. Finally here we are updated by the surgeon and should be able to see him soon. Well to add insult to injury as we marked the bell we wait nothing few minutes pass still nothing ring the bell again and wait this time Alex the RN in the ICU unit pokes his head out from the door starts yelling you do not ring the bell more than once I am busy and if I have time I will let you in and closes the door in our faces and leaves us there a while longer before he opens the doors. This is after we've waited for hours in 3 different waiting rooms with a State trooper telling us he cant believe that my nephew is even alive with no updates. We get to deal with an extremely rude RN with an attitude problem and control of the door. I would not go to this hospital on my own will. Only reason my nephew was there was because that's where the ambulance took him . 10 minutes down the road is Celebration hospital were your greeted warm friendly and politely. The staff also knows what they're doing. Rudness and 3 different waiting rooms is un acceptable.
1 star per competent staff. Out of all the staff we met only 2 seemed to genuinely care and know anything! We came in at 430 pm yesterday my sister was in a motorcycle accident smashed her knee in excruciating... more pain and they decide she can wait til the morning for surgery! After being here all night with her in tremendous pain they tell is the surgeon is late!? We are now waiting for 12pm for the surgery. It is 1140 if she is not headed to surgery in the next 20 mins I can promise there will be Hell to pay. I can promise you that as a citizen of this city for over 20 years and as the son of an officer who has served this city for well over 10 years I will find the correct ppl to talk to, I do hope it doesn't come to that. But I promise if nothing is done I will see to it that something does get done.
Was scheduled for induction today and an hour before coming in they call me to tell me there are no bed available at the moment and not to come in. This is something that was schedule due to a medical... more condition I have. I understand that last minute things happen but to me this is ridiculous! So now they are saying "hopefully" tomorrow. I feel that their planning is horrible. As well something that's suppose to be exciting for me the joy has been taken out quickly. Way to go with your planning. What a huge disappointment!!!
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 17.6% (1.6% above the national rate)
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