The billing department for this hospital is extremely frustrating and utterly disappointing. They would not correct their double billing issues even after my insurance company had contacted and communicated... more with them multiple times. It was initially corrected after four months of communicating, then same bills came back again in two months! How difficult is it to put somebody who is somewhat intelligent to resolve these mistakes???
I was at Overland Park regional for outpatient Physical Therapy. I was very pleased with my therapist the training that I received to get my knee back in shape. I recommend if you need physical therapy... more to get it here.
I am horribly upset!!! My 24-year-old daughter was in a hit and run today while 28 weeks pregnant (the police were able to locate the driver). She went to OP Regional and is still there now. She was sent... more to the ER who was not attending to her. Her sister, a labor & delivery nurse plus 3 years ICU experience was with her. SHE was the one taking her vitals showing her blood pressure was dropping and she was turning white (pictures of her dropping vitals). They asked the ER to take her vitals and the nurse named "Nick" laughed at them and walked away!! The ER department refuses to give them Nick's last name. Who does that??? Then, knowing the patient was escalating the issue to her doctor to get some medical assistance with her phone they were then told they were not allowed to use their phones or had to go out to the waiting area to use the phone. WOW. Thank goodness they had a phone to get medical attention!! Imagine that...at a hospital. My daughter is scared for her baby and I thank God that she was able to have a nurse who cares be by her side to comfort her. Too bad it is not a nurse who is getting paid by the hospital or her insurance company. My daughter was just told that the charge nurse filed a grievance, however, no one has come in to speak to either of my daughter's to ask if there is a problem. How do you write up a grievance without knowing what the grievance is? Maybe the truth is there is no grievance filed. #thisisnotgoingaway
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.5% (0.5% below the national rate)
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