Whoever is in charge of the billing department should be imprisoned for their strategies. The business part of this hospital is sickening. More people in suits than scrubs walking around. MANY good employees... more but they are all nurses and other "lower level" staff. The doctors usually walk around like they own all of Albany. Had a friend who was harassed daily to pay for a $40 bill for his "common law" wife who had a heart attack and died. An ambulance trip basically, and they would barely give him info because they were not legally married. But you are going to harass a man who just lost everything basically to collect a tiny bill that is meaningless to the salaries some of ya'll make?! It's sickening!! Currently going through an issue with a bill that it wouldn't let us pay (it said $0 due but we were told it was in the $30 range) and now it's in collections. Fix your garbage system and way of treating people you crooks. Pheobe is a tax free Monopoly but is getting rich screwing people over. Go somewhere else unless it's a life or death issue...even then go out of town if you have time. Ask around for malpractice issues, you'll hear plenty.
Honestly if I could put no stars I would. My boyfriend got into a bad accident and had to go here. He ended up with several broken bones and they only found a few in one of his hands yet his other hand... more (that he complained about the whole time) was also broken. He had blood clots from the accident that they never found which is why he had so much pain in one leg and he couldn't walk much. They shrugged all of it off thinking he just couldn't handle the pain and pretty much drugged him up the whole time. He can't remember the whole hospital stay at all. This hospital needs to get shut down ASAP! Never go there for ANY reason. We'll never go back no matter what.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.3% (0.3% above the national rate)
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