Their triage process is a liability waiting to happen. We sat in the triage room speaking with the intake lady about addresses, emergency contacts, insurance, ect.. After about 15 minutes of demographic... more questions the woman finally asked “what brings you here”. Glad it wasn’t a stroke or heart attack because they would have totally missed critical window time in treating my family member. This should be the first question they ask and you should be immediately assessed by trained healthcare personnel to determine priority. My family member was short of breath, chest pain, weakness with a home glucose reading of >500. I asked the nurse if she would mind checking her glucose level and she rolled her eyes. The nurse made the not so professional comment that, “if you think your gonna be admitted why don’t you just go ahead and drive somewhere else”. We were put in the lobby with two other patients. When a room became available they called back a child who had just arrived and had a bug in his ear…okay..I know this was important to the mother…I would freak out if my child had a bug in her ear… But the child was not in any immediate danger. As a nurse you learn to prioritize your patients and address the most critical first in a triage process. I do not trust this healthcare facility. It was terrifying seeing how they operate. Nevertheless, we took our chances and went somewhere else.
There was nothing that we liked about it!! My husband injured his neck. He was treated for chest pain. An hour later the doctor came around and asked him "how do you feel". He said "no different". She... more asked" did they give you a shot in the butt?" He said "nobody has been back in here". She began making excuses for the nursing staff. She stated" we have two nurses and they are busy". She also stated" I just don't know what to say". I believe she was EXtremely embarred. Then the nurse came in and gave him a shot in the butt. The doctor came back around and asked "how are you doing?" He stated "it still hurts". She sent him home with a presciption of zantac, ibuprofen, low dose prednisone, and norflex". He asked the nurse kindly if he could please have something stronger for the pain? I remind you" my husband hasn't been to the ER since 1999". The nurse came back and stated, " she thinks the prescription she gave you will help your pain". We said "ok" and kindly handed back the prescriptions for zantac and ibuprofen because we had them at home.
Needless to say, he hurt all night long. He finally slept for aN hour at 3:00 am. I felt horribly bad for my husband. I called the ER around 9:00 am the next morning. I spoke with a nurse. I told her the situation. Then she very rudely replied "the same doctor that treated him is still here and she said he can't HAVE ANYTHING FOR PAIN". I proceeded to say that I am a nurse myself. "I feel that people who have to pay for their own Healthcare cannot even be treated appropriately because of the stereotyping that the doctor proceeded to do to my husband." It is very sad because I watched my husband in agonizing pain for days because one female Arabic doctor stereotyped my husband to be a drug addict that he absolutely is NOT!! The doctors name is Garg Sucheta. Very unprofessional along with the nursing staff. And let me remind everyone who is treated at Phoebe...they cannot even pass Joint Commission standards. So the next time you send your family to a medical facility, even though we are very limited in these rural communities, please go to tifton or moultrie or valdosta!!! This is scary and I am truly afraid for the future of all of us! Take care of your family and yourself. Do NOT GO TO A PHOEBE OWNED FACILITY!!!
Rate of readmission after discharge from hospital (hospital-wide)
There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.