Their triage process is a liability waiting to happen. We sat in the triage room speaking with the intake lady about addresses, emergency contacts, insurance, ect.. After about 15 minutes of demographic... more questions the woman finally asked “what brings you here”. Glad it wasn’t a stroke or heart attack because they would have totally missed critical window time in treating my family member. This should be the first question they ask and you should be immediately assessed by trained healthcare personnel to determine priority. My family member was short of breath, chest pain, weakness with a home glucose reading of >500. I asked the nurse if she would mind checking her glucose level and she rolled her eyes. The nurse made the not so professional comment that, “if you think your gonna be admitted why don’t you just go ahead and drive somewhere else”. We were put in the lobby with two other patients. When a room became available they called back a child who had just arrived and had a bug in his ear…okay..I know this was important to the mother…I would freak out if my child had a bug in her ear… But the child was not in any immediate danger. As a nurse you learn to prioritize your patients and address the most critical first in a triage process. I do not trust this healthcare facility. It was terrifying seeing how they operate. Nevertheless, we took our chances and went somewhere else.
Rate of readmission after discharge from hospital (hospital-wide)
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