I wish I could give my daughters recent encounter with the ER staff ZERO stars. We have never had to deal with such rude, nasty, and combative workers in our life! Nancy the nurse manager and Ilene the... more unit clerk are two incompetent human beings who shouldn’t even be in the customer service industry let alone the healthcare industry.. they wasted my daughters time by lying and telling her one thing and then wasting the Pharmacist time by even giving him the run around. Ilene has no idea what’s going on and probably doesn’t know her head from her foot. And All Nancy does is stick up and defend Ilene’s rude behavior. They have no consideration for people’s time or health. They had my granddaughter go a day and a half without her medication because of their fooling around. I will be following up with patient relations and whoever else I have to speak with to get this handled.
I live in Pocono area for 6+ and never like this PMC! Almost 2 years ago PMC diagnosed my 5 years old son appendix and told me his appendix came burst. Before PMC transfer my son to Lehigh Valley, he was... more really sick and was in so much pain. But PMC nurses had argue with me that I am required to have his booster seat in the ambulance or they will not transfer him. I got so upset and I have never heard that ambulance are required with booster seat before transfer to another hospital. I am very happy that I am leaving from Pocono and move closer to Lehigh Valley area because they are most top hospital. PMC nurses are not many that are nice, very rude, disrespect, and WASTE of time! I would said stay away from this crappy hospital and go some where else with BETTER hospital.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 15.3% (0.7% below the national rate)
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