I'm bleeding from my prostate as we speak. I have been trying to schedule an appoint that my doctor has approved since Monday. They said no until i tell my doctor which type of ultrasound. The day before... more that they said I could walk in but that"s not true had to go back home and make an appointment. The doctor got it straight and Pomona Valley was supposed to call with an appointment. Now that was yesterday and they never did. Now they claim they have no record of the conversation and no appointment and to call back on Monday and its Wednesday. I have been calling since Monday Its really bad !!! Well the phone skills of the scheduling people is simple shameful !!! They put you on hold for 15 - 20 min without coming back on the phone ever few minutes to check with you.. They are trying to give advise overt the phone as to what you need and they are not doctors. I asked for the supervisor and they would not give me the extension or name. I asked for the relations department and person hung up !! I dealt with Melanie and Fran from ultrasound scheduling they should be fired !!!Melanie is rude and did not call me back with the appointment and Fran is slow and incompetent with not phone skills what so ever. She made me wait on the line for 20 min while she typed something into the computer. I'm pretty sure they do not review this feed back. It a shame because somebody may die and it could be me.
Update !! Most people complain and provide reviews and you never hear what happens. I STAND BY MY ORIGINAL ACCOUNT AS TO WHAT HAPPEN .There is a lot of Cover my ass statements going on . (CYA). I keep detail notes so I suggest they review the phone conversations. Bad tone and tinnier and incompetence should not be tolerated in any case. I will be seeing a specialist next week Friday. I was lucky because they had a cancellation and the next appoint will be in middle October and its August. In my case this may be isolated as Pomona Valley is regarded as one of the top Hospitals in the inland Empire. I will let you know more next week.
I just delivered my second baby in Pomona valley hospital the end of July. It was really a bad experience with my last shift nurse. I felt her discrimmation of foreigners(I'm a Chinese Mom). Before I left... more the hospital, she gave me a hospital bag with nothing inside except some coupons. But I definitely saw other mom who was leaving with two fully bags of pads, formula,liquid formula, a deal of diapers and some essentials. I asked my nurse, why I don't have these gifts from hospital. She told me she has no idea about that, maybe that's special care. I heard from friends and searched on website, almost every hospital will prepare bag of gifts to mom and baby before their leaving. It reallly made me unhappy.
My mom went to the ER here and was treated rude for not being able to walk and using her own wheelchair by one of the main drs also this dr had rude comments saying she had no emergency when she couldn't... more even breathe! he wanted my mom out of the er bed. This place is a joke! and needs to learn how to treat their patients.
Rate of readmission after discharge from hospital (hospital-wide)
Rate - 16.1% (0.1% above the national rate)
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